Fraud Quality Assurance Analyst

Guidehouse; United States; A distancia; USD 98.000 - 163.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & Vision Insurance

401(k) retirement plan

Life insurance

Descripción de la vacante

Guidehouse is seeking a Fraud Quality Assurance Analyst for a remote role in the United States. You will review fraud investigations and identity verification processes, ensuring accuracy, consistency, and compliance with procedures.

The role involves evaluating work, identifying trends, and providing feedback to investigators to strengthen fraud operations. You will help develop standard operating procedures, training programs, and operational documentation to promote continuous improvement

Formación

• 3–5 years of experience in fraud/QA
• U.S. citizen with ability to obtain public trust
• Experience in identity fraud investigations or verification
• Experience developing documentation or training materials
• Excellent written and verbal communication skills

Responsabilidades

• Review fraud investigations and operational activities for accuracy and compliance
• Evaluate investigative work products, identify trends and improvements
• Provide constructive feedback to investigators and maintain QA standards
• Develop operational documentation and training materials to promote consistency

Conocimientos

Identity fraud investigations

Identity verification operations

Fraud operations

Investigative analysis

Attention to detail

Written and verbal communication

Herramientas

LexisNexis

Socure

Descripción del empleo

## Fraud Quality Assurance AnalystApply: US - Remote (Any location): Full time: Posted Today: 46307**Job Family:**Risk & Regulatory Compliance Consulting**Travel Required:**Up to 10%**Clearance Required:**Ability to Obtain Public Trust**What You Will Do:*** This role is responsible for reviewing fraud investigations and operational activities to ensure accuracy, consistency, compliance with established procedures, and adherence to quality standards.* The analyst will evaluate investigative work products, identify trends and improvement opportunities, provide constructive feedback to investigators, and help maintain the integrity and effectiveness of fraud detection and identity verification operations.* In addition to quality assurance activities, this role will support the development of operational documentation, standard operating procedures, and investigator training programs to promote consistency and continuous improvement across the fraud operations function.* Perform fraud operations, identity verification, investigations, or identity fraud who possess strong analytical skills, exceptional attention to detail, and a commitment to operational excellence.**What You Will Need:*** Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.* Must be a US Citizen due to nature of client engagements.* Three (3) to Five (5) of experience.* Experience in one or more of the following areas: + Identity fraud investigations + Identity verification operations + Fraud operations + Investigative review and analysis* Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency, and procedural compliance.* Demonstrated ability to identify trends, analyze findings, and communicate recommendations effectively.* Experience developing documentation, procedural guidance, or training materials.* Excellent written and verbal communication skills.* Experience working in a production-based, metrics-driven, or quota-driven environment.**What Would Be Nice To Have:** * Experience using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms.* Experience conducting quality assurance reviews, audits, or quality control activities in an investigative or operational environment.* Familiarity with identity proofing, account verification, fraud prevention, and case management processes.* Experience facilitating training, coaching, or knowledge-sharing sessions.The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend