Fraud Project Operations Specialist

LMI; Tysons (VA); Remote; USD 125,000 - 145,000; Full time

Job summary

LMI is seeking a Fraud Project Operations Specialist to support the USPS team, coordinating cross‑functional communications and driving strategic operational solutions. The role requires strong project management, data visualization, and stakeholder engagement to accelerate product development and process improvements.

Ideal candidates have extensive experience with IT requirements, agile practices, and federal‑sector consulting, with the ability to work in a remote environment and obtain

Qualifications

• Bachelor's degree required with 8–10 years in technical project management, PMO, or related fields.
• Demonstrated consultancy experience on large, complex projects.
• Strong communication and stakeholder management skills.

Responsibilities

• Supporting the development, review, and prioritization of Business Needs Statements (BNS) for new feature development and IT implementation.
• Liaising between Product Prep and Payment teams and IT for clear, timely action item resolution.
• Coordinating between Business and Customers, including industry outreach and stakeholder updates.
• Developing visualizations and presentations to communicate insights to technical and non‑technical stakeholders.
• Aggregating data into concise reporting materials to support decision making for FAM Projects.
• Using Agile practices to manage requirements and reviews with business and IT stakeholders.
• Analyzing current processes in Product Prep and Payment to identify improvement and automation opportunities.

Skills

Relationship building

Influencing others

Emotional intelligence

Communication skills

Analytical problem solving

Navigate complex organizations

Ambiguity management

Project management fundamentals

Education

Bachelor's degree

Tools

Power Apps

Power BI

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Project

Visio

ServiceNow

Salesforce

Job description

Overview

LMI is seeking a highly skilled and motivated Fraud Project Operations Specialist to join our USPS team. The ideal candidate will support the USPS Manager of Product Prep and Payment by overseeing cross-functional communications, supporting business and IT requirements development, managing stakeholder engagement, providing project management expertise, coordinating industry activities with the Mailers Technical Advisory Committee (MTAC), and delivering strategic operational solutions. This role requires a creative and strategic self-starter with excellent project management, communication, and critical thinking skills.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Supporting the development, review, and prioritization of Business Needs Statements (BNS) for new feature development and implementation by IT.


• Liaising between Product Prep and Payment teams and IT to support clear, timely communication and resolution of outstanding action items.


• Supporting communication and coordination between Business and Customers, including industry outreach and stakeholder updates.


• Developing impactful visualizations and presentations to communicate key insights to technical and non-technical stakeholders.


• Aggregating data and distilling it into concise reporting materials that support decision-making efforts for FAM Projects


• Leveraging Agile best practices to manage requirements identification, development, and review in collaboration with business and IT stakeholders.


• Analyzing current business processes related to Product Prep and Payment to identify opportunities for process improvements and automation.

Qualifications

• Bachelors degree with a minimum of 8-10 years of experience in one (or multiple) practices: technical project management; project scheduling; business process improvement; business consulting; continuous improvement


• Consultancy experience with large, complex projects


• Must demonstrate soft skills such as: relationship building; influencing others; emotional intelligence; and exemplary communication skills (written and verbal)


• Strong analytical and problem-solving skills


• Advanced skills and experience with Microsoft products: Power Apps, Power BI, Word, Excel, Outlook, PowerPoint, Project, and Visio


• Successful performance operating within an autonomous and collaborative virtual environment


• Ability to thrive in multiple ambiguous environments; take initiative to exceed client expectations.


• Ability to navigate complex organizations


• Significant understanding of project management fundamentals and ability to work within project constraints


• Excellent analytical, problem solving, and presentation skills


• Excellent customer relationship management skills


• Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder); if Green Card holder, must have resided in the US for the last 5 years and must not have traveled outside of the US for a combined total of 6 months during that time

Desired Qualifications:

• Experience in federal government or federal government consulting.


• Strong Working knowledge of:
  
  
  • ServiceNow
  
  
  • SalesForce
  
  
  • MS Power Suite
  
  
  • Software Development Lifecycle
  
  


• Experience with/certification in: SAFe; ProSci; LeanSixSigma; CPBA; or LUMA Human Centered Design


• Experience with project management software, dashboards, and automated agile tools


• Project Management consulting experience

Target salary range: $125,000-$145,000

Disclaimer:The salary range displayedrepresentsthe typical salary range for this position and is not a guarantee of compensation. Individual salaries aredeterminedbyvarious factorsincluding, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-Remote