Fraud Prevention Specialist

Soarion Federal Credit Union; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

PTO bank

Paid holidays

Job summary

Soarion Credit Union is seeking a Fraud Prevention Specialist in San Antonio to protect members and the organization from fraudulent activity. You will monitor activity, investigate cases, and work with multiple departments and law enforcement when needed to minimize risk.

The role requires 2–4 years in fraud prevention or related fields, strong analytical skills, and excellent communication. This position emphasizes accuracy, issue resolution, and ongoing improvements to monitoring tools and

Qualifications

• 2-4 years of fraud prevention or related experience.
• Knowledge of fraud schemes, transaction research, and investigations.
• Strong analytical and communication skills.

Responsibilities

• Monitor transaction alerts and account activity to identify potential fraud.
• Investigate fraud cases involving account takeovers, identity theft, checks, ACH, debit/credit cards, and electronic payments.
• Document investigations, gather evidence, and recommend protective actions to minimize risk.
• Communicate with members regarding fraud claims, account protection, and case resolution.
• Partner with internal departments, vendors, and law enforcement when appropriate to resolve fraud incidents.
• Analyze fraud trends and recommend improvements to detection, prevention, and processes.
• Complete fraud loss reporting, write-offs, reconciliations, and recovery tracking.
• Ensure compliance with regulations, internal policies, and recordkeeping standards.
• Support fraud awareness efforts and educate employees on recognizing suspicious activity.
• Participate in testing and enhancing fraud monitoring tools, processes, and controls.
• Performs other job-related duties as assigned.

Skills

Analytical thinking

Problem-solving

Decision-making

Communication skills

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Full Time Admin Supp Workers San Antonio, TX, US

2 days ago Requisition ID: 1431

JOIN Soarion Credit Union in 2026!!

We take care of our people: Joining Soarion Credit Union is the career move to make in 2026!

• FREE Health and Dental Coverage for you as an employee, as well as a GENEROUSPaid Time Off (PTO) bank for rest and relaxation away from work!
• We also offer all paid days off for Federal holidays!

Role:

Our Fraud Prevention Specialist will protect Soarion Credit Union and its members by identifying, investigating, and preventing fraudulent activity. Monitor account activity, manage fraud cases, support loss recovery efforts, and collaborate across departments to reduce risk while providing a positive member experience.

What you will be doing:

• Monitor transaction alerts and account activity to identify potential fraud.

  Investigate fraud cases involving account takeovers, identity theft, checks, ACH, debit/credit cards, and electronic payments.

• Document investigations, gather evidence, and recommend protective actions to minimize member and organizational risk.

• Communicate with members regarding fraud claims, account protection, and case resolution.

• Partner with internal departments, vendors, and law enforcement when appropriate to resolve fraud incidents.

• Analyze fraud trends and recommend improvements to fraud detection, prevention, and operational processes.

• Complete fraud loss reporting, write-offs, reconciliations, and recovery tracking.

• Ensure compliance with regulations, internal policies, and recordkeeping standards.

• Support fraud awareness efforts and help educate employees on recognizing suspicious activity.

• Participate in testing and enhancing fraud monitoring tools, processes, and controls.

• Performs other job-related duties as assigned.

What you'll bring along:

• High school diploma or GED required.

• 2-4 years of experience in fraud prevention, investigations, financial services, deposit operations, or a related field preferred.

• Knowledge of fraud schemes, transaction research, account analysis, and investigative practices.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent attention to detail and ability to manage multiple priorities.

• Professional communication skills, including handling sensitive member situations with empathy and discretion.

• Proficiency with Microsoft Word and Excel, with the ability to learn fraud monitoring and case management systems.

We are Committed to Equal Opportunity.

Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Our equal employment opportunity policy statement , pay transparency nondiscrimination agreement , and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.

Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at [e-mail].