Fraud Ops Senior Manager: Risk & Loss Leader

Citi; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citi in Jacksonville, FL is seeking a Fraud Ops Senior Manager to lead one or more teams within the Fraud Operations group. The role focuses on implementing fraud management policies and guiding analysts to make risk-aware, customer-centric decisions that minimize losses.

Responsibilities include overseeing performance, budget planning, and ensuring compliance with laws and Citi policies. The position requires strong leadership, strategic thinking, and the ability to influence across functions.

Qualifications

• 6-10 years of experience in a related role.
• Basic knowledge of the industry required.
• Proven success in a similar position.
• Demonstrated ability to persuade and influence others.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Manage one or more teams and a component of the fraud loss portfolio.
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Avoid risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Job description

Citi in Jacksonville, FL is seeking a Fraud Ops Senior Manager to lead one or more teams within the Fraud Operations group. The role focuses on implementing fraud management policies and guiding analysts to make risk-aware, customer-centric decisions that minimize losses.

Responsibilities include overseeing performance, budget planning, and ensuring compliance with laws and Citi policies. The position requires strong leadership, strategic thinking, and the ability to influence across functions.