Fraud Ops Senior Associate: Investigations & Resolution

Citizens Bank; Irving (TX); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Job summary

Citizens Bank in Irving, TX is seeking a Fraud Operations Senior Associate to support customers through fraud prevention, detection, and resolution. You will investigate, contact customers, and resolve fraud claims with accuracy and empathy.

The role emphasizes handling high-volume activities, leveraging data, regulatory compliance, and using modern tools, including agentic AI technologies, to protect customers effectively.

Qualifications

• High school diploma or equivalent; higher degree preferred.
• Experience in fraud operations or banking is required.
• Strong analytical and problem-solving abilities.
• Excellent time-management and organizational skills.
• Attention to detail and compliance standards.
• Strong verbal and written communication skills.
• Experience with AI or modern tools is a plus.
• Commitment to professional growth.

Responsibilities

• Investigate suspicious activity and contact customers.
• Review alerts and validate account activity.
• Process fraud claims in accordance with procedures.
• Document interactions and ensure regulatory timelines.
• Maintain confidentiality and quality assurance.

Skills

Analytical thinking

Problem solving

Time management

Communication skills

Attention to detail

AI tools experience

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Agentic AI

Multiple platforms

Job description

Citizens Bank in Irving, TX is seeking a Fraud Operations Senior Associate to support customers through fraud prevention, detection, and resolution. You will investigate, contact customers, and resolve fraud claims with accuracy and empathy.

The role emphasizes handling high-volume activities, leveraging data, regulatory compliance, and using modern tools, including agentic AI technologies, to protect customers effectively.