Fraud Operations Specialist (m/f/d)

Pliant GmbH; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A fintech company is seeking a Fraud Operations Specialist to monitor transactions, analyze fraud patterns, and support incident management. The ideal candidate will have 2-3 years of relevant experience, strong skills in SQL and Python, and excellent communication abilities. This remote role includes a fixed daytime shift with weekend rotations.

Benefits

Competitive salary and performance-based incentives

Remote-friendly environment

Health, wellness, and retirement benefits

Qualifications

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios, and payment APIs.
• Familiarity with alerting tools and experience using ticketing systems.

Responsibilities

• Monitor live card transactions and payment flows for unusual patterns.
• Participate in fraud incident management and documentation.
• Use SQL and Python for data analysis related to transaction anomalies.

Skills

SQL

Python

Attention to detail

Incident response workflows

Fraud monitoring

Job description

About Pliant

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally.

About the Role

We are building a new Fraud Operations Team and looking for a Fraud Operations Specialist to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a remote position for candidates based in the US regions, working a fixed daytime shift: 5 days per week, including weekdays and weekends on a rotating basis.

What You’ll Do

Transaction Monitoring & Alert Handling

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud.
• Validate and triage independently, escalate where needed, and follow internal playbooks.

Incident Support & Root Cause Analysis

• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.

Data-Driven Insights

• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.

Cross-Team Collaboration

• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.

What You’ll Bring

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios, and payment APIs.
• Hands-on experience with SQL and basic use of Python.
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

What We Offer

• Competitive salary and performance-based incentives
• An influential role shaping U.S. market growth at an international fintech
• Opportunities for professional growth and ownership from day one
• A remote-friendly environment with support for work-life flexibility
• Health, wellness, and retirement benefits
• Access to a diverse and ambitious team driven by impact, innovation, and transparency