Fraud Operations Analyst

PaymentWorks, Inc.; Boston (MA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible work schedules

Unlimited PTO

Job summary

PaymentWorks, Inc. is seeking a Fraud Operations Analyst to identify, investigate, and prevent fraudulent activity in vendor onboarding and payments.

You will review vendor registrations and payments flagged for risk, using investigative judgment to determine next steps and improve processes. You will collaborate across teams, maintain thorough notes for audit readiness, and meet tight deadlines in a fast-paced environment while communicating clearly with vendors and partners.

Qualifications

• Strong critical thinking, problem-solving, and analytical skills.
• Ability to research information and connect data points to assess risk.
• Excellent written and verbal communication for documenting findings.
• Ability to prioritize and multitask in a fast-paced environment.
• Familiarity with Accounts Payable, ACH payments, or vendor risk assessment preferred.

Responsibilities

• Conduct in-depth fraud reviews to identify suspicious vendor registrations and assess potential risk indicators
• Review incoming payment batches flagged for risk; research, document, and determine appropriate next steps
• Review and document cases flagged for potential fraud risk, escalating findings for further investigation and process improvement
• Communicate with vendors and partners via phone to verify information and resolve discrepancies
• Maintain detailed, accurate notes to ensure full visibility and compliance with audit standards
• Consistently meet time-sensitive deadlines while maintaining accuracy and attention to detail

Skills

Critical thinking

Analytical skills

Attention to detail

Research skills

Communication skills

Job description

PaymentWorks is hiring an Analyst for our Fraud Operations team. The Fraud Operations Analyst plays a key role in identifying, investigating, and preventing fraudulent activity in vendor onboarding and payments. In this role, you’ll review vendor registration details and evaluate payments flagged for risk to determine next steps. You’ll use investigative judgment and research to assess vendor legitimacy, identify emerging fraud trends, and help refine team processes.

This role requires excellent research skills, strong attention to detail, and the ability to work efficiently in a high volume, fast paced environment.

You Will:

• Conduct in-depth fraud reviews to identify suspicious vendor registrations and assess potential risk indicators
• Review incoming payment batches flagged for risk; research, document, and determine appropriate next steps
• Review and document cases flagged for potential fraud risk, escalating findings for further investigation and process improvement
• Communicate with vendors and partners via phone to verify information and resolve discrepancies
• Maintain detailed, accurate notes to ensure full visibility and compliance with audit standards
• Consistently meet time-sensitive deadlines while maintaining accuracy and attention to detail

You Have:

• Strong critical thinking, problem-solving, and analytical skills with a keen attention to detail
• Proven ability to research information, connect data points, and make sound risk-based decisions
• Excellent written and verbal communication skills for documenting findings and collaborating with teams
• Ability to prioritize, multitask, and work independently in a fast-paced environment
• Familiarity with Accounts Payable, ACH payments, or vendor risk assessment is preferred

Why work here?

• We have a proven market need
• We have hockey stick growth expectations
• Our product stops payments fraud (yes, you will regularly stop bad guys!)
• We are small and nimble, and we move fast. New ideas, new problems to solve, and new customers happen every day
• We respect that you have a life outside of work (i.e., we have options for flexible work schedules, and we have great benefits, including unlimited PTO)
• Every employee has an impact – no one here is a cog in a machine

Applicants must pass a background check prior to being officially accepted for employment.

Job is remote; however, applicants must reside in one of the following states:

At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications. We do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

About PaymentWorks

PaymentWorks is the vendor identity platform for B2B payments, serving as the front door to the ERP. Customers automate both vendor onboarding and updates, transfer ACH fraud risk, and digitize payments through the largest network of authenticated payees.