Fraud Customer Service Advisor

U.S. Bank National Association; Town of Florida (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A financial institution is hiring a Fraud Customer Service Advisor. This remote role involves supporting customers with card-related inquiries, preventing financial loss, and handling fraud claims. Candidates should have 1-2 years of customer service experience and be proficient in Microsoft Office. The position offers flexible schedules and comprehensive benefits, including healthcare and retirement plans.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Sick and Safe Leave

Qualifications

• 1-2 years of customer service experience required.
• Proficient in Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming calls providing support to card customers.
• Perform tasks to prevent financial loss on accounts.
• Initiate fraud claims and document fraud alerts.

Skills

Customer service experience

Computer skills (Microsoft Office)

Verbal communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Job Description:

Job information Fraud Customer Service Advisor from the Company U.S. Bank National Association, this latest Fraud Customer Service Advisor job vacancy is located in the city Florida located in the country United States .

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

Job Description

We are currently HIRINGREMOTE for March classes in the following cities/states:

• Huntsville, AL
• Orlando, FL
• Mayfield, KY
• Bardstown, KY
• Nancy, KY
• Liberty, KY
• Murray, KY
• Memphis, TN
• Union City, TN

Pay: $20.00/hour + 10% Shift Premium (12:30pm CST start time or later)

Forget “bankers hours”, this team offers schedules that meet modern needs for both customers and employees! A variety of work schedules are available 24/7/365!

Available Schedules: 3:30 PM - 12:00 AM CST

If hired, you must be able to attend six weeks of training Monday-Friday, 9:30 AM - 6:00 PM CST and successfully complete required program testing.

Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday.

We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Inbound Fraud department is the central unit that receives inbound calls from credit, debit, and corporate/government card customers related to suspicious and unauthorized activity.

Responsibilities include:

• Answering incoming calls and providing high quality support to our credit and debit card customers over the phones
• Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
• Initiating fraud claims and providing information on existing fraud and dispute claims
• Partnering with multiple departments to service fraud and dispute issues
• Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups

Basic Qualifications:

• High school diploma or equivalent
• One to two years of customer service experience
• One to two years of experience using a computer, especially Microsoft Office applications

Preferred Skills/Experience:

• Some knowledge of consumer, debit, and corporate/government card products
• Ability to identify and interpret data and resolve exceptions
• Ability to work with unwritten but generally understood instructions, relying on precedents when available or applicable
• Strong verbal and written communication skills
• Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Proficient computer skills, especially Microsoft Office applications

If hired as a remote employee, you will be expected to identify a permanent remote worksite that allows focus and confidentiality.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce.