Fraud Client Services Representative - Bilingual Spanish

Bank of America; Phoenix (AZ); On-site; USD 47,000 - 78,000; Full time

Job summary

Join a leading financial institution as a Fraud Client Services Representative, where you will leverage your bilingual skills to provide exceptional service. Responsibilities include resolving client fraud inquiries, maintaining accuracy while multitasking, and ensuring compliance with protocols. This role offers an opportunity to grow in a diverse workplace that values employee development.

Qualifications

• Must be fluent in Spanish and English.
• Entry level position requiring effective client interaction skills.
• High School Diploma is required.

Responsibilities

• Provide resolution for client fraud-related requests via calls, chats, and emails.
• Communicate effectively to deliver a great client experience.
• Record interactions accurately and escalate issues as necessary.

Skills

Fluency in Spanish

Fluency in English

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Problem Solving

Critical Thinking

Education

High School Diploma / GED

Job description

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified
• Must be speak Spanish fluently and pass a Bilingual Spanish assessment
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
  
  

Skills:

• Must be fluent in Spanish and English
• Conflict Management
• Customer and Client Focus
• Decision Making
• Fraud Management
• Oral Communications
• Active Listening
• Attention to Detail
• Data Collection and Entry
• Issue Management
• Problem Solving
• Adaptability
• Collaboration
• Critical Thinking
• Influence
  
  

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)

Hours Per Week:

40

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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