Fraud & Card Services Specialist

Peoples Bank and Trust; McPherson (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Peoples Bank and Trust is seeking a Card & Fraud Services Specialist to monitor fraud detection systems, investigate cases, and process card-related disputes. The role collaborates with branches, operations staff, and external vendors to resolve card and fraud issues while ensuring compliance with Reg E, Reg Z, and network rules.

The position emphasizes accurate record-keeping, customer communication, and ongoing process improvements within a bank environment in Kansas.

Qualifications

• 2+ years banking, card services, deposit operations, fraud prevention, or related experience preferred.
• Proven ability to investigate fraud and document findings; familiarity with fraud detection systems and Reg E/ Visa rules.

Responsibilities

• Monitor fraud detection systems and review alerts for suspicious debit and credit card activity.
• Investigate potential fraud cases and document findings accurately.
• Process fraud claims, disputes, chargebacks, and recoveries in line with policy and regulatory requirements.
• Contact customers regarding potentially fraudulent activity and assist with resolutions.
• Maintain card-related records and ensure accuracy of customer information.
• Coordinate with card processors and vendors to resolve operational issues.

Skills

Attention to detail

Strong written and verbal

Multitasking

Customer communication

Analytical

Education

High School Diploma or equivalent

Associate degree (business/finance/accounting) preferred

Job description

Peoples Bank and Trust is seeking a Card & Fraud Services Specialist to monitor fraud detection systems, investigate cases, and process card-related disputes. The role collaborates with branches, operations staff, and external vendors to resolve card and fraud issues while ensuring compliance with Reg E, Reg Z, and network rules.

The position emphasizes accurate record-keeping, customer communication, and ongoing process improvements within a bank environment in Kansas.