Fraud Analyst (Onsite)

Concentrix; Austin (TX); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan

Paid time off & holidays

Paid training & referrals

Job summary

Concentrix in Austin, TX seeks a Fraud Analyst to detect and mitigate abuse in the VR developer ecosystem. You will investigate fraud, fake accounts, collusion, and engagement manipulation while collaborating with global teams and delivering high-quality customer experiences.

You will analyze large datasets, leverage internal and external intel, and contribute to automation efforts. The role requires onsite work at 300 W 6th St, Austin, TX 78701 and US residency.

Qualifications

• Excellent written and verbal communication with ability to convey technical information clearly
• Strong attention to detail and high accuracy
• Ability to multitask and work independently in unstructured environments
• Proactive about identifying fraud and abuse in large datasets
• Experience with video gaming and social media platforms preferred
• Experience with VR Oculus headset and VR systems preferred
• BA/BS degree preferred
• Must reside in the United States with a valid U.S. address

Responsibilities

• Proactively hunt for threats and abuse using internal data, open-source intel, and private intelligence
• Conduct complex investigations to understand abuse and implement enforcement strategies
• Analyze large datasets to support investigations and identify trends
• Identify opportunities to automate investigative processes
• Scale investigations by building workflows to reduce false positives
• Develop strategies to prevent and disrupt abuse at scale
• Synthesize findings and communicate technical information to internal teams
• Ensure service levels meet contractual KPIs
• Develop understanding of software products to assist developers
• Provide white-glove customer interactions and resolve issues quickly
• Offer feedback to improve training and processes

Skills

Strong communication

Attention to detail

Multitasking

Problem-solving

Gaming familiarity

VR experience

BA/BS degree

US residency

Education

BA/BS degree preferred

Tools

Zendesk

Salesforce

SQL

Job description

Join a world-class team in Austin TX, as a Fraud Analyst! The Fraud Analyst within the VR (Virtual Reality) support group plays a key role in building a trusted, abuse-resilient environment for our VR developers. This position is responsible for detecting and mitigating large-scale abuse networks that target the developer ecosystem. Investigating and uncovering abuse vectors such as fraud, collusion, fake accounts, and engagement manipulation. The ideal candidate is passionate about safeguarding online communities and ecosystems, thrives in fast-paced environments and enjoys solving complex problems related to abuse and integrity.

(Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Fraud Analyst position at Concentrix is the right place for you!

As a Fraud Analyst, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Proactively hunt for threats and undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence.
• Execute complex investigations to understand how abuse is occurring and implement enforcement strategies to detect and mitigate harm.
• Analyze and interpret large datasets to advance investigations, quantify trends or support findings. Execute complex investigations, analyze and interpret large datasets
• Identify opportunities to automate investigative processes.
• Scale investigation capabilities by building and improving operational workflows and actions to auto-resolve false positives and provide context, scaling investigation capabilities.
• Implement effective strategies to prevent and disrupt abuse at scale.
• Synthesize investigative findings and articulate complex and technical information for diverse internal audiences.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.
• Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly
• Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.

Your Qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our VR App / Content Review Specialist role include:

• Strong written and verbal communication skills, with the ability to convey technical or financial information clearly and effectively
• Meticulous attention to detail and a high level of accuracy.
• Ability to multitask and work independently in an unstructured environment
• Possess problem-solving skills and a proactive approach to identifying financial fraud and abuse in large data sets
• Personal or professional experience with video gaming and social media platforms preferred
• Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred
• BA/BS degree preferred
• Must reside in the United States and have a valid U.S. address for residence.

Additional Requirments

• 18 Years of age or older with a completed High School Diploma or GED required, BA preferred
• 1- 2 years of financial or payment fraud/investigations experience required
• Additional experience in data analysis and technical support preferred
• Experience with Zendesk or Salesforce required
• Knowledge of SQL strongly preferred
• Willing to work onsite in Austin (in office only)
• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required
• Employment for this position will begin onsite in office at 300 W 6th St, Austin, TX 78701.

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.