Fraud Analyst I: Risk & Dispute Investigator

Bangor Savings Bank; United States; On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Tuition reimbursement

Training programs

Wellness programs

Job summary

Bangor Savings Bank is seeking a Fraud Analyst to join the Risk Management team. The role focuses on identifying and investigating suspicious activity related to account fraud, payment card fraud, and money laundering while coordinating with compliance and legal counsel.

The analyst supports regulatory requirements, triages alerts, maintains case files, and provides actionable recommendations to reduce losses and improve fraud controls. Strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree or college-level coursework preferred.
• Minimum two years banking or fraud-related experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Process incoming customer payment card disputes from branches and Bangor Support.
• Investigate alerts and transactions to identify potential fraud.
• Maintain case files and documentation per regulatory requirements.
• Provide timely information to customers, bank personnel, and law enforcement as needed.
• Recommend improvements to fraud processes and customer dispute handling.
• Participate in training sessions for bank personnel on fraud practices.

Skills

Analytical skills

Strong communication

Attention to detail

Customer service

Multitasking

Education

College degree preferred

Tools

Verafin

Centrix

Fiserv

Job description

Bangor Savings Bank is seeking a Fraud Analyst to join the Risk Management team. The role focuses on identifying and investigating suspicious activity related to account fraud, payment card fraud, and money laundering while coordinating with compliance and legal counsel.

The analyst supports regulatory requirements, triages alerts, maintains case files, and provides actionable recommendations to reduce losses and improve fraud controls. Strong analytical and communication skills are essential.