Fraud Analyst I: Detect, Decide & Protect Accounts

Fifth Third; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Fifth Third Bank is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. You will review alerts, communicate with customers and bank staff, and open or prep cases while escalating complex issues to supervisors.

The role emphasizes attention to detail, multi-tasking, and strong analytical and communication skills in a on-site Cincinnati environment. Relevant banking experience and accuracy are essential for success.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Proven ability to analyze, interpret, and act on fraud-related information.
• Strong written and verbal communication skills with internal and external customers.

Responsibilities

• Review, analyse, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases and escalate as required to supervisory staff.
• Provide fraud-related support and collaborate with the first line of defense for the Bank.
• Coordinate with various business units to understand alerts and ensure compliance with laws.

Skills

Fraud knowledge

Banking experience

Analytical skills

Communication skills

Multi-tasking

Problem solving

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

Fifth Third Bank is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. You will review alerts, communicate with customers and bank staff, and open or prep cases while escalating complex issues to supervisors.

The role emphasizes attention to detail, multi-tasking, and strong analytical and communication skills in a on-site Cincinnati environment. Relevant banking experience and accuracy are essential for success.