Fraud Analyst – End-to-End Risk & Detection

Motive; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Motive is seeking an experienced Fraud Analyst to join the Risk team, focusing on detection and mitigation of fraud activity on cardholder accounts. You will influence policy and risk strategies, drawing on deep end-to-end fraud lifecycle knowledge and collaboration across teams.

You will apply investigative methods and fraud-detection tools to reduce risk, while thriving in a fast-paced environment and maintaining SLA-driven case workflows.

Qualifications

• Minimum 2+ years in card fraud, investigations, AML or operational risk.
• Experience monitoring and verifying potential fraudulent activity on accounts.
• Experience with end-to-end fraud lifecycle and risk mitigation.
• Knowledge of bank policies, regulations, and procedures.
• Strong written and presentation skills for diverse audiences.

Responsibilities

• Resolve complex cardholder inquiries regarding fraud concerns.
• Manage case inventory, incoming calls, and emails within SLA.
• Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
• Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations.
• Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies.
• Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud.

Skills

Card fraud experience

Fraud investigations

AML / operational risk

Customer service

Written communication

Independent worker

Fraud detection software

Tools

Fraud detection software

Job description

Motive is seeking an experienced Fraud Analyst to join the Risk team, focusing on detection and mitigation of fraud activity on cardholder accounts. You will influence policy and risk strategies, drawing on deep end-to-end fraud lifecycle knowledge and collaboration across teams.

You will apply investigative methods and fraud-detection tools to reduce risk, while thriving in a fast-paced environment and maintaining SLA-driven case workflows.