Fraud Analyst - Billings

Make Choteau Home; Billings (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

Make Choteau Home seeks a Fraud Analyst to safeguard assets and reputation through monitoring, investigation, and prevention of fraudulent activity. You will analyze daily alerts, coordinate with branches, and apply fraud software to identify patterns and mitigate losses.

You will support the Senior Fraud Analyst, back up the Levy department, and maintain strong customer service while adhering to BSA guidelines.

Qualifications

• Detail oriented and highly organized.

Responsibilities

• Daily analysis and research: investigate suspicious transactions flagged by Fraud Department and review alerts.

Skills

Detail oriented

Organizational skills

Independent work

Attention to detail

Customer service

Professionalism

Communication skills

Team collaboration

MS Office (Excel/Word)

HS diploma

People skills

Education

High School diploma

Job description

Position General Responsibilities

This role is pivotal for safeguarding the bank’s assets and reputation through diligent monitoring, investigation, and prevention of fraudulent activities. Utilizing advanced software, the position involves identifying suspicious patterns and collaborating with branches and management to mitigate losses.

Employees Supervised

None

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Management may request other responsibilities.

Minimum Qualifications:

1. Detailed orientated.


2. Excellent organizational skills


3. Able to work independently and prioritize multiple tasks.


4. Concentrate diligence.


5. Strong commitment to providing exceptional customer service.


6. Maintains a professional attitude, image and work ethic.


7. Strong written and verbal communications skills


8. Must be a collaborator yet able to work with little or no supervision.


9. Strong proficiency in using Microsoft Office programs such Excel and Word. Bank operating software experience is preferred.


10. High School diploma or equivalency.


11. Proficient People skills.

Dimensions of Position

Daily analysis and research: Conduct thorough investigations on transactions flagged as suspicious by the Fraud Department, ensuring all activities aligned with established parameters and thresholds. This involves daily scrutiny of alerts and reports to protect against fraudulent activities.

Fraud procedure oversight: Manage the intake, research, and provide recommendations on all fraud-related-processes. Regular communication with branches is essential to efficiently resolve fraud cases.

Efficient incident response: Maintain a seamless flow of responses to incidents using BSA/Fraud software, ensuring swift and effective action. This role also involves responding to inquiries about fraud and levies from customers to bank personnel.

Ancillary Duties – Fraud Analyst Support and Levy department backup:

• The position provides support to the Senior Fraud Analyst on overflow or back up duties directly related to notifications, reporting, and other overflow duties.


• This position will be responsible for cross-training and backing up the Levy department on overflow requests.