Fraud Analyst

adpinternalcareers; Roseland (NJ); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ADP is hiring a Fraud Analyst for its Global Security Organization. The role focuses on monitoring security alerts, triaging incidents, and escalating complex fraud events within a 24x7 hybrid model based in Roseland, NJ.

Candidates will document procedures, analyze IOFs/IOCs, and coordinate across multiple fraud and security teams. The ideal candidate will have 2–4 years in fraud auditing, familiarity with cyber fraud concepts, and strong Excel capabilities, with certifications such as CFE,

Qualifications

• 2-4 years’ experience in fraud auditing in a large organization.

Responsibilities

• Monitor and triage incidents in the CIRC alert queue.
• Serve as level 2 escalation for fraud cases, acting as fraud investigator and incident owner, where needed.
• Validate possible security incident and alerts for suspicious activities or transactions identified inside of ADP's systems and money movement platforms; determine if escalation is required.
• Process alerts and events towards resolution and support critical incidents through standard applications and processes.
• Follow documented technical and management escalation processes to elevate up to the CIRC leads/managers, as well as other BUs and stakeholders as quickly as possible.
• Communicate alert progress status through the use of standard tools.
• Conduct technical analysis and assessments of security related incidents.
• Coordinate with other CIRC units, and other fraud stakeholders within GSO, including but not limited to Content Development, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services.
• Maintain situational awareness of incidents from other units/organizations that may require CIRC involvement.
• Support incident work streams, as directed by the lead, incident coordinator, manager, and/or other supervisors.
• Serve as designated SME for specific fraud processes and events.
• Help the Lead and up develop, document, and formalize a standardized global fraud incident response processes.
• Perform correlation of IOFs and IOCs
• Provide CIRC hotline monitoring and documentation
• Provide complete and detailed information on shift Hand-Offs.
• Ensure that next shift is fully equipped with information needed to handle the incident before disengaging.
• Be part of the team to generate weekly and monthly reports and provide analysis of incidents and identify areas of improvement.
• Participate in extended turn over sessions to share knowledge across regions.
• Mentor and coordinate the fraud training of CIRC analysts
• Help train, assign, and monitor work of fraud team members
• Provide inputs and feedback on the performance of associates during trainings
• Perform other duties as assigned / required

Skills

Analytical skills

Investigation

Documentation

Communication

Teamwork

Excel

Education

Bachelor's degree or equivalent

CFE

GIAC

Security+

Tools

Splunk

SQL

KQL

PostgreSQL

Excel

Job description

ADP is Hiring a Fraud Analyst

Unlock Your Career Potential: Global Security Organization at ADP.

Do you have a passion for going on the offensive to safeguard critical information? As ADP's Global Security Organization (GSO), we know that our clients rely on us for human capital management solutions, but beyond that, they entrust us with one of their most valuable assets -- their employee data.

We are honored by this trust and are laser focused on securing data at every step in the information lifecycle, ensuring integrity, confidentiality and compliance with industry and government regulations at all times.

From the cloud to the data center and across every emerging device, you'll join a team of experts in the GSO who are always staying one step ahead in this ever-changing world of data by continually evolving our strategies and technologies to protect ADP and our clients.

What You'll Be Doing:

TheCritical Incident Response Center (CIRC) - Fraud Analyst within ADP''s Global Security Organization (GSO) Global Cybersecurity Services is responsible for monitoring multiple sources of analytical computer and physical security related information.

The CIRC's main focus is to take disparate information and turn it into strategic and tactical intelligence that is relevant to protecting ADP's lines of business.

The output of this analysis will be used to ensure a consistent and coordinated response to ongoing security threats ensuring ADP can continue to operate safely and securely.

The Fraud Analyst, who will be part of AMRS CIRC team and the wider GCS organization of the GSO, must have holistic understanding of the modern cyber fraud and basic knowledge of the cyber security landscape with a strong background in incident response and process documentation.

They will handle high complexity security threats generated by ADP''s automated detection systems, 3rd party and internal intelligence, and manual identification by ADP associates and clients.

The successful candidate will triage all automated alerts for suspicious transactions identified inside of ADP's money movement and TPSI platforms. The Fraud Analyst will process alerts towards resolution and support critical incidents through standard applications and processes.

The Fraud Analyst must have the requisite knowledge to document procedures and ensure appropriate reporting, acquire full understanding of fraud alerts/events/incidents, and, if needed, elevate to ADP''s CIRC leads/managers for appropriate action.

This role will be responsible for following detailed procedures for addressing high-risk activity and will be based on a follow-the-sun (FTS), 24x7 model. The Senior CIRC Analyst role is Hybrid with three days per week in Roseland, NJ. The role will work in a rotation schedule that includes weekends and holiday coverage.

RESPONSIBILITIES:

• Monitor and triage incidents in the CIRC alert queue
• Serve as level 2 escalation for fraud cases, acting as fraud investigator and incident owner, where needed.
• Validate possible security incident and alerts for suspicious activities or transactions identified inside of ADP''s systems and money movement platforms; determine if escalation is required
• Process alerts and events towards resolution and support critical incidents through standard applications and processes
• Follow documented technical and management escalation processes to elevate up to the CIRC leads/managers, as well as other BUs and stakeholders as quickly as possible
• Communicate alert progress status though the use of standard tools
• Conduct technical analysis and assessments of security related incidents
• Coordinate with other CIRC units, and other fraud stakeholders within GSO, including but not limited to Content Development, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services
• Maintain situational awareness of incidents from other units/organizations that may require CIRC involvement
• Support incident work streams, as directed by the lead, incident coordinator, manager, and/or other supervisors
• Serve as designated SME for specific fraud processes and events
• Help the Lead and up develop, document, and formalize a standardized global fraud incident response processes.
• Perform correlation of IOFs and IOCs
• Provide CIRC hotline monitoring and documentation
• Provide complete and detailed information on shift Hand-Offs.
• Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Introducing next shift team members to the technical support teams for proper hand over.
• Be part of the team to generate weekly and monthly reports and provide analysis of incidents and identify areas of improvement.
• Participate in extended turn over sessions to share knowledge across regions.
• Mentor and coordinate the fraud training of CIRC analysts
• Help train, assign, and monitor work of fraud team members
• Provide inputs and feedback on the performance of associates during trainings
• Perform other duties as assigned / required

To Succeed in This Role:

• You'll have a bachelor's degree or equivalent.
• CFE, GIAC, Sec+ certifications or equivalent are a plus

QUALIFICATIONS REQUIRED:

• 2-4 years’ experience in efraud auditing in a large organization
• 2 years’ work experience in the financial services industry
• 2 years’ work experience handling fraud or cyber fraud incident activities
• Professional experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement
• Professional experience investigating compromised credentials, account takeovers, social engineering, phishing, and identity theft
• Strong analytical, investigative, and documentation skills is a must; this includes professional experience in root cause analysis of fraud losses
• Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud
• Able to exercise judgment and influence on key technical decisions (i.e. standards, policies, processes, and technical solutions etc)
• Must be familiar with and/or willing to learn cyber concepts, tasks, and processes
• IT / Cyber / Threat / Intel / Business familiarity and experience in a large global organization is a plus
• Experience with Splunk and SQL / KQL / PostgreSQL to generate queries is a plus
• Must be willing to learn use of various tools and applications, including payroll, security management system, identity services, etc.)
• Ability to train and mentor team members, both onshore and offshore teams
• Forms productive networks with internal and external business partners
• Good teamwork, communication/information sharing, strong analytical skills and influencing skills
• Highly proficient in Excel and fluency in Microsoft Office tools
• Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools
• Excellent verbal and written communication skills, exceptional interpersonal skills are required
• Sense of urgency required while maintaining a high degree of professionalism
• The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment