Fraud Analyst

JP Morgan Chase; Plano (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase is seeking a Fraud Analyst to partner with internal teams and clients, delivering white-glove remediation services and securing accounts. You will investigate fraud, assess risks, and guide remediation steps while managing client expectations in a fast-paced environment.

The role emphasizes executive communication, strict data confidentiality, and meticulous follow-up to protect clients and preserve trust.

Qualifications

• Proven ability to communicate effectively at an executive level (written and oral).
• Thrives in dynamic, fast-paced environments with evolving demands.
• Handles confidential client information with professionalism and compliance.
• Demonstrates strong organization, detail orientation, and proactive follow-up.

Responsibilities

• Identify and mitigate potential fraud risks using analytical skills.
• Collaborate with multiple departments to enhance fraud detection and prevention.
• Investigate US and International Private Bank fraud activities and uncover insights.
• Manage detailed reviews with tight deadlines and effective time management.
• Detect fraud indicators with careful attention to detail and swift remediation.
• Communicate clearly with clients and team members to drive action.

Skills

Executive communication

Adaptability

Confidential data handling

Attention to detail

Job description

Do you enjoy speaking with clients while using your detective skills to research complex situations? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations. Demonstrating delivery of best practices, you will leverage your deep understanding of prevention capabilities and fraud acumen to make informed decisions that protect or clients. If you are a critical thinker and able to exercise and able to solve problems in a fast-paced environment, you may be perfect for our team. As a Fraud Analyst within JPMorgan Chase, you will work closely with internal teams and clients to provide a white glove experience during the remediation process. In this role, you will be securing accounts, handling claims, and completing all necessary steps to make the client whole. This role will provide you the ability to strengthen your current skillset and empower growth.

Job responsibilities

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Required qualifications, capabilities, and skills

• Proficient in delivering excellent written and oral communications at an executive level.
• Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges.
• Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements.
• Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits.

Preferred qualifications, capabilities, and skills

• Experienced in client service, with a focus on delivering exceptional support and solutions proven with at least one year of experience.
• Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level.