Fraud Analyst

First City Credit Union; Altadena (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) Retirement Plan with 5% match

Paid Time Off (PTO)

Paid Holidays

Educational Reimbursement

Job summary

First City Credit Union in Altadena, California, is seeking a Fraud Investigator to review and investigate fraud alerts, conduct thorough investigations, and track fraud losses. The ideal candidate will have experience in fraud prevention within a financial institution and strong communication skills.

This role offers benefits including medical, dental, and vision insurance, life insurance, and a 401(k) Retirement Plan with matching contributions. Join a dynamic team dedicated to ensuring financial security.

Qualifications

• Three to five years of experience in fraud prevention or investigations within a financial institution.
• Certification in Risk, Compliance, or Fraud preferred.
• Knowledge of BSA/AML and Identity Theft Red Flags regulations.

Responsibilities

• Review and investigate fraud alerts in various platforms.
• Conduct investigations of suspected fraudulent activity.
• Track and reconcile fraud losses to general ledger.
• Coordinate with BSA/AML staff on suspicious activity cases.
• Act as subject-matter expert on fraud trends.

Skills

Fraud prevention

Fraud investigations

Loss prevention

Verbal communication skills

Written communication skills

Education

Bachelor's degree in criminal justice or related field

Job description

Responsibilities

• Review and investigate fraud alerts in various platforms (Verafin, BioCatch) and escalate issues appropriately.
• Assist with setting, updating and maintaining system parameters to optimize enterprise fraud systems (e.g., digital account and loan decisioning, transaction monitoring and alerting engines), review risk analytics, velocity checks, device/behavior rules and overlapping considerations.
• Conduct timely and thorough investigations of suspected fraudulent activity, including member interviews, transaction analysis, supporting documentation, video footage and provide detailed documentation of case resolution.
• Track and reconcile fraud losses to general ledger, maintain accurate loss registers by channel, product, scheme type, and root cause, align with Finance and Accounting, and Loan Servicing for month‑end close and create reports on fraud losses, trends, and key risk indicators for management.
• Propose fraud control enhancements through coordination with fraud solution providers and internal stakeholders.
• Coordinate with BSA/AML staff on cases involving potential suspicious activity to support compliance with SAR determinations and regulatory reporting.
• Assist with fraud‑related risk assessments, including new account and loan openings, payments fraud, account takeover, identity theft, Red Flags, and related controls.
• Act as subject‑matter expert and resource to staff regarding fraud trends, scams, and preventive measures, serving as a point of escalation.

Qualifications

• Certification through America's Credit Union (Risk, Compliance, or Fraud), CFE, ACAMS, or similar preferred.
• Three to five years of experience in fraud prevention, loss prevention, or fraud investigations within a financial institution, bachelor's degree in criminal justice, or related field or equivalent experience preferred.
• Knowledge in fraud‑related regulations, rules, and guidance applicable to financial institutions, including but not limited to BSA/AML, Reg E, Reg Z, and Identity Theft Red Flags.
• Experience with credit union operations, products and services preferred.
• Professional verbal and written communication skills in
• Minimum two to three years of experience in branch and/or back‑office operations

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(k) Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors.

Equal Opportunity Employer

EOE