Banking Fraud Analyst

Ultimate Staffing Services; Glendale (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Ultimate Staffing Services is seeking a Fraud Analyst in Glendale, CA to identify, investigate, prevent, and mitigate fraudulent activity affecting members of the credit union. The role emphasizes analyzing account activity, transactions, and fraud trends to detect suspicious behavior and support prevention initiatives.

The successful candidate will work closely with Compliance, Risk Management, and other departments to ensure strict adherence to regulations and internal policies, while

Qualifications

• Bachelor's degree in a related field is preferred.
• 1–2 years of experience in fraud prevention or related field is preferred.
• Fraud-related certification (CFE or equivalent) is preferred.

Responsibilities

• Monitor transactions and member activity to identify potential fraud and suspicious activity.
• Investigate fraud alerts, suspicious transactions, and member-reported fraud cases.
• Review applications for indicators of fraud or identity theft.
• Analyze data and trends to detect emerging fraud risks and recommend preventative measures.
• Prepare reports and maintain documentation of investigations and findings.
• Communicate with members regarding fraud investigations and account security.
• Collaborate with Compliance, Risk Management, and other teams to support fraud prevention.
• Assist in developing and implementing fraud policies and controls.

Skills

Fraud detection knowledge

Analytical thinking

Investigative skills

Verbal and written communication

Attention to detail

Education

Bachelor's degree in Business, Finance, Criminal Justice, Risk Management

Tools

Microsoft Word

Microsoft Excel

Job description

Salary: USD30 - USD35 per hour

The Fraud Analyst is responsible for identifying, investigating, preventing, and mitigating fraudulent activity affecting the credit union and its members. This role analyzes account activity, transactions, and fraud trends to detect suspicious behavior, conducts investigations, and supports fraud prevention initiatives. The Fraud Analyst works closely with internal departments and members to resolve fraud-related issues while ensuring compliance with applicable regulations and organizational policies.

Essential Duties and Responsibilities

• Monitor transactions, accounts, and member activity to identify potential fraud, identity theft, account takeover, and other suspicious activity.
• Investigate fraud alerts, suspicious transactions, and member-reported fraud cases.
• Review deposit account and credit card applications for indicators of fraud or identity theft.
• Analyze data, trends, and patterns to detect emerging fraud risks and recommend preventative measures.
• Prepare reports and maintain accurate documentation of fraud investigations and findings.
• Conduct inbound and outbound member communication related to fraud investigations and account security.
• Handle complex or escalated member fraud concerns and ensure timely resolution.
• Collaborate with Compliance, Risk Management, Retail Operations, Back Office, Internal Audit, and Member Engagement teams to support fraud prevention efforts.
• Assist in the development and implementation of fraud prevention policies, procedures, and controls.
• Ensure compliance with applicable laws, regulations, card network rules, and internal policies.
• Maintain current knowledge of fraud trends, detection technologies, and industry best practices.
• Keep management informed of fraud trends, significant cases, and emerging risks.
• Attend department meetings and training sessions.
• Perform other duties and special projects as assigned.

Education and Experience

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field preferred.
• One to two years of experience in fraud prevention, investigations, financial services, risk management, or a related field preferred.
• Fraud-related certification (CFE or equivalent) preferred.

Knowledge and Skills

• Knowledge of fraud detection, investigation techniques, and fraud prevention practices.
• Understanding of applicable regulations and industry standards, including BSA, Regulation E, UCC, and Visa rules preferred.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong analytical, investigative, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong member service and interpersonal skills.

Performance Expectations

• Achieve established goals and departmental objectives.
• Complete work accurately, timely, and in accordance with credit union policies and procedures.
• Demonstrate effective communication and professionalism with members and employees.
• Apply job knowledge and technical skills effectively.
• Maintain high standards of quality, accuracy, and service.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.