Fraud Alerting Associate

PowerToFly; Sandy Hills (UT); On-site; USD 95,000 - 150,000; Full time

Job summary

Morgan Stanley is a leading global financial services firm seeking a Fraud Operations professional to monitor and investigate real-time fraud alerts for WM E*Trade and ISG, including crypto activity, and to respond to incidents using established playbooks.

The role collaborates with compliance, legal, cybersecurity, and payment teams to remediate events, review crypto transactions, and stay ahead of evolving fraud schemes while maintaining SLA timelines.

Qualifications

• Experience in fraud or break investigations.
• General knowledge of different fraud types and characteristics.
• Data analytic skill is a plus.
• Ability to work under pressure handling time-critical payment investigations.
• Confident, methodical, and analytical.
• Self-motivated and proactive with the ability to work consistently and effectively with a team.
• Attention to detail and accuracy is essential.
• Excellent spoken and written English required.

Responsibilities

• Monitoring and investigating real-time fraud alerts for WM E*Trade and ISG.
• Responding to fraud incidents by invoking the appropriate playbook.
• Performing ongoing assessment and enhancement of fraud alerts.
• Monitor and investigate real-time crypto account activity to detect fraud.
• Support new product launches involving crypto payments, wallets, and blockchain integrations.
• Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
• Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
• Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
• Identify and upscale new fraud scenarios and process gaps to management.
• Cross-train across operational support functions to ensure coverage and continuity.
• Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
• Drafting and Maintaining procedures
• Attending regular Governance meetings and reporting to Senior Management

Skills

Fraud investigations

Data analysis

Crypto fraud awareness

Communication skills

English proficiency

Job description

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Fraud Operations, under the Cyber Data Risk & Resilience Division, plays a key role in supporting the Firm, delivers industry leading operational solutions by aligning the right functions, people, processes, and tools to ensure the Firm is protected against internal and external fraud risk.
The Fraud Alerts team within Fraud Operations acts as the Firm-s first line of defenses for monitoring suspicious transactions for the Wealth Management & E*Trade business which includes Crypto. One of our key functions is ensuring immediate investigation of fraud alerts on high-risk transactions such as funds transfers. The team also serves as the Firm's subject matter experts for payment fraud related matters and provides training and education to the payment community globally as well as supports payment teams through payment expertise and guidance on Firm expectations on appropriate execution of wire transfers

Job Responsibilities:

• Monitoring and investigating of real time fraud alerts for WM E*Trade and ISG business.
• Responding to fraud incident by invoking the appropriate playbook
• Performing ongoing assessment and enhancement on the effectiveness of the fraud alerts.
• Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access.
• Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines.
• Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
• Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
• Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
• Identify and upscale new fraud scenarios and process gaps to management.
• Cross-train across operational support functions to ensure coverage and continuity.
• Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
• Drafting and Maintaining procedures
• Attending regular Governance meetings and reporting to Senior Management

Qualifications - External

• Experience in fraud or break investigations.
• General knowledge on different fraud type and characteristic
• Data analytic skill is a plus.
• Ability to work under pressure in handling time critical payment investigations, managing conflict and challenge payment teams processes and controls
• Confident, well-rounded, methodical person with strong analytical skills
• Self-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a team
• Attention to detail and accuracy is essential
• Task orientated and inquisitive in nature
• Excellent spoken and written English required

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.