Franchise Support Consultant

Asurion; Orlando (FL); Remote; USD 75,000 - 87,000; Full time

Job summary

Asurion is seeking a Franchise Support Consultant to provide operational expertise and drive performance metrics for its franchise network. In this role, you will work closely with franchise owners and their teams, ensuring successful operations and enhancing customer experiences. This position requires strong analytical, leadership, and communication skills as you implement strategies for improvement and success across the franchise network.

Benefits

Competitive pay and benefits including health, dental, and vision

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills

Qualifications

• Minimum 2 years in sales or franchise operations required.
• 1 year of leadership experience required.
• Experience in consulting or customer service preferred.

Responsibilities

• Consult with franchise owners to drive performance metrics.
• Assess store performance and implement improvement strategies.
• Conduct regular communications with franchisee groups.

Skills

Sales

Franchise Operations

Business Consulting

Analytical Skills

Leadership

Communication

Education

Bachelor's Degree or equivalent experience

Tools

O365 Suite

PowerBI

Job description

Franchise Support Consultant page is loaded

Franchise Support Consultant

Apply remote type Remote, USA locations US-Work at Home time type Full time posted on Posted 10 Days Ago job requisition id ASU0014536

Franchise Support Consultant

Location: Remote – Eastern US (Orlando Preferred)

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices . W e provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing :

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix franchises. These Franchisees are our clients, and the Operations Support team supports Franchisees with consulting services focused on driving key metrics and performance in our stores. In this role, you will be responsible for driving success for our franchisees by consulting directly with individual owners, managers, and store team members. You will act as a uBreakiFix franchise operations expert and partner with our franchise owners to help assess, measure, and drive their performance .

Essential Duties and Responsibilities:

• Demonstrates expertise in all agreements between UBIF Franchisor and the Franchisees. Included but not limited to:

• Franchise Agreement

• National Account Participation Agreement

• Consignment Agreement

• Area Development Agreement

• Takes ownership of store performance and franchise success within the consultant's region .

• Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity.

• Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies .

• Routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees.

• Conduct regular communication and follow- ups with assigned Franchisee owner groups and log all communications within internal Franchisor systems.

• Directly support and align Franchisor resources to help measure, analyze, and enhance the performance of the franchisee.

• Run and participate in various in-person and virtual meetings with a wide range of participants.

• Adheres to internal standards, policies, and procedures.

• Regularly assess Franchisee compliance to Franchisor brand standards, policies, and procedures.

• Performs other duties as assigned.

Here’s what you’ll bring to the team:

• A minimum of 2 years’ experience in sales, franchise operations, business consulting, multi location/district management, or relevant experience.

• A minimum of 1 year of leadership experience is required .

Preferred Education and Experience

• Bachelor's Degree or equivalent experience in a related field.

• Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred.

Technical skills:

• Proficient in full O365 suite of applications, including the ability to analyze insights via PowerBI.

• Demonstrate high level of business acumen and ability to positively impact profitability measures.

• Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees .

• Presentation/coaching skills .

• Strong leadership, creativity, and analytical skills .

• Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization .

• Contribute positively to the organization, both individually and as part of a team.

Soft/Leadership skills:

• Active listener; strong communication - verbal and nonverbal

• Probes; good analysis; solves more detailed problems

• Manages time; self-directed in most work areas; assists others

• Builds relationships with teammates and establishes relationships with key stakeholders

• Detailed understanding of the products and services offered.

• Adaptable to change; can help support others through change

• Contributing team member and leverages relationships to advance work

• Provides peer to peer feedback and coaching to new team members

• Inspires peers through engagement, team support and continuous improvement.

• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

TRAVEL REQUIREMENTS:

Percent of time: up to 70%

Overnight required: Yes

We take care of you (benefits/ perks ):

• Competitive pay and benefits including health, dental, and vision

• Retirement savings plan

• Paid time off

• Continuing education support

• Ongoing training to grow your skills

Pay: Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The budgeted starting salary range for this role is $ 75 ,000 , plus a m onthly p erformance i ncentive with strong earning potential.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice. Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Welcome

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About Us

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.