Franchise IT Support Technician

McDonald's; Bedford (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick leave/ PTO

Health insurance benefits

Tuition reimbursement/educational aid

Training and advancement opportunities

Employee discounts and free meals

Job summary

McDonald’s in Southern Indiana is seeking an entry-level IT support assistant to help install, troubleshoot, and maintain technology across restaurant locations. No prior IT experience required; on-the-job training is provided, with duties spanning POS hardware, network basics, and documentation.

Travel between sites is expected; training will prepare you for hands-on equipment tasks and restaurant staff support.

Qualifications

• No prior IT experience required.
• Willingness to learn and attention to detail.
• Dependability, clear communication and ability to follow instructions.

Responsibilities

• Restaurant Technology Support: Troubleshoot POS registers, KVS, printers, scanners, PEDs, controllers and peripherals.
• Respond to tech issues in drive-thru, front counter, kitchen, customer areas, and managers’ offices.
• Identify equipment problems and escalate when advanced support is needed.
• Installation & Equipment Replacement: Install, label, test and replace computers, pre-imaged registers, controllers, payment devices, printers and cables.
• Verify proper operation after repair or replacement and keep work areas organized.
• Basic Network & Preventive Maintenance: Learn basic connectivity troubleshooting, cable management, and equipment identification.
• Perform routine equipment checks and use approved cleaning supplies; identify damaged equipment.
• Franchise-Wide Service & Communication: Travel to restaurants for troubleshooting, repairs, installations, and upgrades.
• Collaborate with managers, technical teammates, service desk, and vendors to resolve issues with minimal disruption.
• Record service activity, repairs and recurring problems using approved ticketing tools.
• On-the-Job Training: Learn computer and POS hardware fundamentals and troubleshooting.
• Participate in supervised installations and repairs; take on independent tasks as skills grow.
• Complete learning activities and review technical guidance and team communications.

Skills

Willingness to learn

Dependability

Attention to detail

Clear communication

Customer-service mindset

Job description

ENTRY-LEVEL POSITION HANDS-ON TRAINING PROVIDED

DEPARTMENT

Information Technology

WORK LOCATION

Multiple McDonald’s restaurant locations

EXPERIENCE

No prior IT experience required

COMPENSATION

To Be Determined

TRAVEL

Travel between locations required; mileage reimbursed per company policy

REPORTS TO

Technology Department Lead

Position Overview

Stieglitz Family McDonald’s is seeking a dependable, motivated individual to help support the technology used across our restaurant locations in Southern Indiana. This entry-level, franchise-wide position assists with installation, troubleshooting, equipment replacement, maintenance, and documentation. No previous IT experience, degree, or technical certification is required; practical on-the-job training and guidance will be provided. Once training is completed this role will require restaurant staff training in restaurant troubleshooting tasks. The ideal candidate enjoys solving problems, learning about technology, and helping restaurant teams stay operational.

Key Responsibilities

Restaurant Technology Support

• Assist with troubleshooting point-of-sale (POS) registers, kitchen video systems (KVS), printers, scanners, payment entry devices (PEDs), controllers, and connected peripherals.
• Respond to technical issues in drive-thru, front counter, kitchen, customer areas, and manager’s offices.
• Identify equipment accurately, explain problems clearly, and escape issues that require advanced or authorized support.

Installation & Equipment Replacement

• Help install, label, test, and replace approved computers, pre-imaged registers, KVS/ORB controllers, payment devices, printers, cables, scanners, bump bars, and related equipment.
• Verify proper operation after a repair or replacement and keep work areas organized.

Basic Network & Preventive Maintenance

• Learn basic connectivity troubleshooting, cable management, and equipment identification.
• Help perform routine equipment checks, use approved cleaning supplies, and identify damaged or ageing equipment.

Franchise-Wide Service & Communication

• Travel to assigned restaurants for troubleshooting, repairs, installations, and planned upgrades.
• Work with restaurant managers, technical teammates, service desk personnel, and outside vendors to resolve issues while minimizing disruption.
• Record service activity, repairs, and recurring problems using approved tools and ticketing systems.

Training, Safety & Security

On-the-Job Training

• Learn computer and POS hardware fundamentals, technical terminology, common equipment failures, and systematic troubleshooting.
• Participate in supervised hands‑on installations and repairs; assume independent tasks gradually as skills are demonstrated.
• Complete assigned learning activities and review relevant technical guidance and team communications.

Minimum Qualifications

• No previous IT experience, college degree, or technical certification required.
• Interest in technology, a willingness to learn, and attention to detail.
• Dependability, clear communication, and ability to follow instructions and established procedures.
• Ability to travel between assigned restaurant locations; valid driver’s license required.
• Ability to perform routine hands‑on equipment tasks safely in a restaurant environment.

Helpful Experience (Not Required)

• Restaurant or customer-service experience; familiarity with Windows OS, cables, peripherals, or basic troubleshooting; interest in developing a career in IT.

Work Environment & Scheduling

This position supports multiple restaurant locations and may involve working in dining areas, kitchens, drive‑thru spaces, offices, and equipment areas. Duties may include bending, kneeling, reaching, and moving technology equipment. Must be available for weekends and overnight installs. Mileage for approved business travel between assigned locations will be reimbursed in accordance with company policy.

Success in This Role

Success is demonstrated through reliability, steady technical growth, accurate troubleshooting, organized equipment handling, clear documentation, responsive communication, and a commitment to reducing technology-related interruptions.

This description summarizes the position and may be updated as business needs evolve. Technical tasks requiring additional training, approvals, or vendor supervision will be performed only when authorized.

Benefits

• Paid sick leave and/or paid time off
• Health insurance benefits
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals

Requsition ID: PDX_MC_9A311EBE-76BE-45FD-AC56-037C81F846DF_13727

McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally‑recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.