Franchise Business Consultant

YUM; United States; On-site; USD 111,000 - 130,000; Full time

Job summary

KFC in the United States is seeking a Franchise Operations Consultant to act as the primary business partner for a portfolio of franchise locations, driving operational excellence and brand standards. The role focuses on coaching, strategic planning, and performance improvement across multi-unit operations.

The ideal candidate has strong leadership, P&L management, and change leadership skills, with the ability to influence across levels.

Qualifications

• Bachelor's degree preferred with 8 years of multi-unit restaurant, franchise, retail, hospitality, or operations leadership experience.

Responsibilities

• Serve as the primary business partner for a portfolio of franchise organizations, driving operational excellence and brand compliance.
• Lead Quarterly Business Reviews, annual planning, and action planning to align priorities and drive accountability.
• Influence franchise owners, operating partners, and ARLs to strengthen execution and business results.
• Build franchise capability through consulting, training, mentoring, and sharing of best practices.
• Drive brand standards, guest experience, and key operational and financial performance metrics.
• Partner cross-functionally to implement strategic initiatives, openings, digital capabilities, and system-wide programs.
• Leverage insights and performance data to identify opportunities, solve complex business challenges, and accelerate growth.
• Maintain up to 75% travel to support franchise organizations through in-restaurant engagement.

Skills

Leadership experience

P&L management

Strategic planning

Data analysis

Communication skills

Relationship building

Cross-functional collaboration

Education

Bachelor's degree

Job description

It all started with one cook who created a finger lickin' good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen.

Franchise Business Consultant

KFC

Hybrid

The Franchise Operations Consultant serves as a trusted business partner to franchise organizations, driving operational excellence, strengthening brand standards, and building leadership capability. Through strategic guidance, coaching, and operational expertise, this role improves restaurant performance, enhances the guest experience, and delivers sustainable growth across the franchise portfolio.

• Serve as the primary business partner for an assigned portfolio of franchise organizations, driving operational excellence, brand compliance, and sustainable business growth.
• Lead Quarterly Business Reviews (QBRs), annual planning, and action planning processes to align priorities, improve performance, and drive accountability.
• Influence franchise owners, operating partners, and Area Restaurant Leaders (ARLs) to strengthen operational execution, leadership capability, and business results.
• Build franchise and restaurant capability through consulting, training, mentoring, and the sharing of best practices, tools, and systems.
• Drive achievement of brand standards, guest experience expectations, and key operational and financial performance metrics.
• Partner cross-functionally to successfully implement strategic initiatives, new restaurant openings, digital capabilities, and system-wide operational programs.
• Leverage business insights, operational assessments, and performance data to identify opportunities, solve complex business challenges, and accelerate growth.
• Maintain significant field presence, requiring up to 75% travel, to support franchise organizations through in-restaurant engagement, relationship management, and business performance consulting.
• Bachelor's degree preferred with 8 years of multi-unit restaurant, franchise, retail, hospitality, or operations leadership experience.
• Demonstrated business and operational acumen, including P&L management, strategic planning, and performance improvement.
• Experience analyzing labor, food cost, and operational metrics to drive business results and operational excellence.
• Proven ability to build relationships, influence stakeholders, and collaborate effectively across all levels of an organization.
• Strong communication, presentation, problem-solving, and change leadership skills, with the ability to influence without direct authority and manage competing priorities in a fast-paced environment.

Salary Range: $110,500 to $129,900 annually + bonus eligibility.This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.