Framing Manager

Michaels Stores; Irvine (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Employee discounts

Paid time off

Job summary

Michaels Stores in Irvine, CA is hiring for a store leadership role focused on guiding the framing team and delivering excellent customer service in a busy retail setting.

The role requires strong people skills, familiarity with SOPs, inventory and safety processes, and the ability to manage schedules, training, and performance. Evening and weekend hours are required.

Qualifications

• Experience managing a retail sales team.
• Knowledge of SOPs and company programs.
• Familiarity with framing operations is a plus.

Responsibilities

• Assist Store Manager in adhering to SOPs and company programs.
• Develop and coach the team selling behaviors.
• Lead delivery of custom framing solutions on time.
• Achieve KPIs and manage the framing team.
• Oversee inventory, shrink and safety programs.
• Serve as Manager on Duty (MOD).

Skills

Basic computer skills

Retail management

Sales team leadership

Framing experience

Job description

Store – LA‑Irvine, CA

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead the delivery of high‑quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for continued self‑development.
• Partner with MOD’s daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni‑channel processes.

Other Duties As Assigned

None specified.

Minimum Experience

• Basic computer skills.

Preferred Experience

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Benefits

Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Pay

Base pay $17.75 – $23.10 per hour.

Legal & Equal Opportunity

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).