Retail Framing Manager

The Michael's Companies; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

The Michaels Companies in Harrisburg, PA seeks a Framing Manager to lead a team of framers, delivering custom framing solutions and driving in-store sales.

In this role you will coach staff, plan workloads, manage inventory and uphold SOPs, safety standards, and KPI targets while supporting omni-channel initiatives.

Qualifications

• Proven ability to lead and coach a sales-focused framing team.
• Experience delivering high-quality custom framing solutions.
• Strong skills in inventory, shrink, and safety programs.
• Ability to meet KPI targets and manage workload.

Responsibilities

• Lead and coach a team of framers to build customer relationships and framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing.
• Ensure SOPs, company policies, and safety standards are followed.
• Plan workload with Store Manager to deliver on-time framing projects.
• Act as Manager on Duty (MOD) when required.
• Oversee truck unloading, stocking, and inventory processes.
• Collaborate on Omni-channel processes and talent development.

Skills

Team leadership

Customer service

Retail management

Sales

Framing knowledge

Inventory control

Job description

## Framing ManagerApplylocations: Harrisburg-5125 Jonestown Rd Ste 445time type: Full timeposted on: Posted Todayjob requisition id: R00315875Store - HARRISBURG/EAST, PALead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.