framing/customer service team member

The Michael's Companies; Costa Mesa, Northern (CA, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

The Michael's Companies in Costa Mesa, CA is looking for a friendly Retail Framing Associate to help customers, create custom framing solutions, and keep the store clean and well merchandised.

You will operate the cash register, perform basic measuring and framing tasks, follow SOPs, and support omni-channel processes while helping maintain a safe, clutter-free shopping environment in a busy retail setting.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Responsibilities

• Assist customers, helping them find products and creating framing solutions.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and keep the store well merchandised.
• Operate the cash register and handle cash to standards.
• Support omni-channel processes and follow SOPs.

Skills

Basic computer skills

Basic measuring skills

Tools

Framing equipment

Glass cutter

Job description

Store - LA-COSTA MESA, CABuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.**Major Activities*** Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards* Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. \\* deliver sales and production results* Complete framing orders with a high degree of quality and on time* Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment* Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop* Follow Standard Operating Procedures (SOPs) and Company programs* Support shrink and safety programs* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Operate cash register and execute cash handling to standards* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** basic computer skills and basic measuring skills* ability to operate the framing equipment and glass cutter**Preferred Type of experience the job requires*** retail experience* Experience selling products and/or services to customers**Physical Requirements*** regular bending, lifting, carrying, reaching and stretching* ability to move throughout the store* ability to remain standing for long periods of time* lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* if you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$17.00 - $20.00This position may be eligible for overtime compensation in accordance with state and local laws.