Frames Manager

Dr. Tavel Optical Group; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

401(k) Retirement Plan

Health, Dental, and Rx Insurance

100% Paid Parental Leave

Free Eye Exams & Glasses (including...

Company-Paid Life Insurance

Job summary

Dr. Tavel Optical Group seeks a 1st Shift Frames Department Manager to lead a manufacturing laboratory frames team. This salaried role blends hands‑on operations with strategic thinking to ensure quality, efficiency, and exceptional service to retail locations and patients.

The role emphasizes coaching, inventory control, and cross‑functional collaboration to drive continuous improvement across department processes and workflows.

Qualifications

• Previous leadership experience with demonstrated ability to develop, coach, and lead high‑performing teams.
• Experience managing inventory, operations, logistics, manufacturing, or distribution processes, preferably within optical, healthcare, retail, or production environment.
• Strong organizational, planning, and project management skills with the ability to balance multiple priorities.
• Demonstrated problem‑solving skills with the ability to analyze situations and implement practical solutions.
• Experience improving workflows, increasing efficiency, or leading operational process improvements.
• Strong technical aptitude with proficiency in Microsoft Office and the ability to quickly learn new software systems.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple departments.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Lead the day‑to‑day operations of the Frames Department to meet daily production goals.
• Inspire, coach, and develop a high‑performing team with ongoing feedback and mentoring.
• Plan, prioritize, and delegate work to maximize productivity and employee growth.
• Monitor department performance and identify opportunities to improve efficiency, quality, and service.
• Provide operational support including pulling frames, inventory management, and order processing.
• Manage frame inventory across distribution center and retail locations for stock availability.
• Partner with vendors to resolve open orders, inventory concerns, and supply chain issues.
• Coordinate frame swaps, inventory initiatives, and special projects with leadership and cross‑functional teams.
• Maintain and update frame information across multiple software systems for data integrity.
• Troubleshoot inventory, system, and patient order issues while supporting offices and departments.
• Collaborate with laboratory leadership to evaluate workflows and implement improvements.
• Serve as a knowledgeable resource for team members and cross‑department collaboration.
• Anticipate operational challenges and escalate when needed to keep work moving forward.
• Complete leadership responsibilities including scheduling, timecard approvals, coaching conversations, and evaluations.
• Support organizational initiatives and other projects as assigned.

Skills

Leadership experience

Inventory management

Operational planning

Process improvement

Communication

Microsoft Office proficiency

Cross‑department collaboration

Tools

Microsoft Office

Job description

1st Shift Frames Department Manager

Lead People. Drive Innovation. Keep Operations Moving.

Are you a passionate leader who enjoys building high-performing teams, improving processes, and creating operational excellence? Do you thrive in a fast-paced environment where organization, problem-solving, and innovation make a direct impact? If you're energized by developing people, thinking outside the box, and continuously finding better ways to work, we'd love to meet you.

Dr. Tavel Optical Group is a family-owned and operated company with 29 locations throughout Indiana. For more than 80 years, we've helped Hoosiers see better by providing affordable eye care, designer eyewear, and exceptional customer service. Our state-of-the-art optical laboratory is at the heart of that mission, producing quality eyewear with precision, efficiency, and teamwork.

We are seeking a Frames Department Manager to lead our Frames Department within our optical manufacturing laboratory. This salaried leadership position oversees the daily operations, inventory management, workflow, and development of a dedicated team while driving continuous improvement across department processes. Success in this role requires someone who can balance hands‑on operational leadership with strategic thinking, ensuring exceptional service to both our retail locations and patients.

Daily Responsibilities

• Lead the day‑to‑day operations of the Frames Department, ensuring workflow remains organized, efficient, and aligned with daily production goals.
• Inspire, coach, and develop a high‑performing team by providing ongoing feedback, accountability, mentoring, and professional development.
• Plan, prioritize, and delegate work effectively to maximize productivity while supporting employee growth and development.
• Monitor department performance and proactively identify opportunities to improve efficiency, quality, and service.
• Provide operational support by assisting with departmental functions as business needs require, including pulling frames, inventory management, and order processing.
• Manage frame inventory across the distribution center and retail locations to maintain appropriate stock levels and product availability.
• Partner with vendors to resolve open orders, inventory concerns, and supply chain issues.
• Coordinate frame swaps, inventory initiatives, and special projects with department leadership and cross‑functional teams.
• Maintain and update frame information across multiple software systems, ensuring product accuracy and data integrity.
• Troubleshoot inventory, system, and patient order issues while providing exceptional support to retail offices and internal departments.
• Collaborate with laboratory leadership to evaluate existing workflows, identify process improvements, and implement innovative operational solutions.
• Serve as a knowledgeable resource for team members by answering questions, resolving escalated concerns, and supporting cross‑department collaboration.
• Anticipate operational challenges, exercise sound judgment, and recognize when leadership partnership or escalation is needed to keep work moving forward.
• Complete leadership responsibilities including scheduling, timecard approvals, coaching conversations, performance evaluations, corrective action, and employee development.
• Support organizational initiatives and complete additional projects as assigned.

You Will Be a GREAT Fit If

• You are passionate about developing people and creating a positive, high-performing team culture.
• You naturally think outside the box and enjoy finding creative ways to improve processes and solve operational challenges.
• You are highly organized and excel at planning, prioritizing, and managing multiple responsibilities simultaneously.
• You lead with confidence while empowering others through coaching, delegation, and accountability.
• You enjoy building systems that improve efficiency, consistency, and long‑term success.
• You are self‑motivated and take ownership of your department without requiring constant direction.
• You communicate effectively with employees, vendors, retail locations, and leadership.
• You remain calm under pressure and make thoughtful decisions in a fast‑paced environment.
• You understand when to make independent decisions and when collaboration or escalation is necessary to achieve the best outcome.
• You embrace change, encourage innovation, and continuously look for opportunities to improve.

Qualifications

• Previous leadership experience with a demonstrated ability to develop, coach, and lead high-performing teams.
• Experience managing inventory, operations, logistics, manufacturing, or distribution processes, preferably within an optical, healthcare, retail, or production environment.
• Strong organizational, planning, and project management skills with the ability to balance multiple priorities.
• Demonstrated problem‑solving skills with the ability to analyze situations and implement practical solutions.
• Experience improving workflows, increasing efficiency, or leading operational process improvements.
• Strong technical aptitude with proficiency in Microsoft Office and the ability to quickly learn new software systems.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple departments.
• Ability to stand for extended periods and lift up to 25 pounds.

Perks & Benefits

• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, and Rx Insurance
• 100% Paid Parental Leave
• Free Eye Exams & Glasses (including immediate and extended family discounts)
• Company-Paid Life Insurance