Framer

Michaels Stores; Dover (DE); On-site; USD 28,000 - 36,000; Full time

Job summary

Michaels Stores in Dover, DE is seeking an enthusiastic team member to build customer relationships while creating memorable framing solutions. You will assist customers in finding products and ensuring a safe, clean environment.

The ideal candidate has basic computer skills, ability to operate framing equipment, and a passion for customer service. Responsibilities include maintaining the store’s frame department and delivering excellent service during busy hours.

Qualifications

• Retail experience is preferred.
• Experience selling products and/or services to customers.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Build customer relationships while creating custom framing solutions.
• Complete framing orders with high quality and on time.
• Deliver friendly customer service and support Omni-channel processes.

Skills

Basic computer skills

Basic measuring skills

Ability to operate framing equipment

Customer service

Job description

Overview

Store – DOVER, DE. Build customer relationships while creating a memorable framing solution for art. Help customers shop the store and find what they are looking for. Provide a safe, clean, and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Build relationships with customers while creating custom framing solutions; deliver sales and production results
• Complete framing orders with a high degree of quality and on time
• Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well-merchandised and in-stock store for the customer to shop
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate products, and provide solutions
• Assist with Omni-channel processes

Minimum Qualifications

• Basic computer skills and basic measuring skills
• Ability to operate framing equipment and glass cutter

Preferred Experience

• Retail experience
• Experience selling products and/or services to customers

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions, contact your supervisor to discuss accommodations

Work Environment

• Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or during truck unloading; frame shop contains a glass cutter and heat press; work hours include nights, weekends, and early mornings

Legal and Equal Opportunity

Applicants in the United States must satisfy federal, state, and local legal requirements of the job.

At Michaels, we are an Equal Opportunity Employer. We are committed to the inclusion of all qualified individuals and provide reasonable accommodations as needed. For accommodations, please contact Customer Care at 1-800-642-4235.