Fragrance Associate - Full Time - SouthPark Mall

Belk, Inc.; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk, Inc. in Charlotte, NC is seeking a Fragrance Advisor to drive sales and deliver exceptional customer experiences through product demonstrations and tailored recommendations across fragrance brands.

This hourly role emphasizes clienteling, promotions, and omnichannel service, with a flexible schedule including nights, weekends, and holidays in a fast-paced store environment.

Qualifications

• Experience in customer service preferred.
• Ability to learn product knowledge and stay updated on fragrance trends.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Create memorable store experiences by building relationships with customers, vendors, and teammates.
• Provide tailored fragrance recommendations and conduct product demonstrations.
• Drive sales through promotions, events, and outreach to maximize performance.
• Assist customers with omnichannel experience and up-to-date product details.
• Maintain merchandising, signing, and cleanliness in line with brand directives.
• Support store operations and loss prevention initiatives as needed.

Skills

Customer service

Clienteling

Product knowledge

Communication

Flexible schedule

Job description

The Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product demonstrations, and offering customized recommendations across multiple fragrance brands. This role has a genuine enthusiasm for the fragrance and beauty industry, competitive drive, and confidence to excel in a fast-paced environment. This is an hourly position.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.