FPI Quality Engineer

Ford-Motor-Company; Detroit (MI); Hybrid; USD 74,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition assistance

Job summary

Ford Motor Company seeks a Ford Pro Quality Engineer to act as the Voice of the Customer within FPI, prioritizing actions on customer quality concerns from Fleet Customer Critical issues and Business Account Feedback. You will leverage Connected Vehicle Data to address early issues and advance traditional metrics, driving investigations and a Quality Framework for Connectivity Features.

You will benchmark internally and externally, propose toil-reduction methods, and collaborate with

Qualifications

• Bachelor's degree required.
• 2+ years resolving customer quality issues.
• 2+ years in data analytics, reporting and dashboards.
• 2+ years querying large datasets to test theories.
• 1+ years cross-functional collaboration with stakeholders.

Responsibilities

• Be the Voice of the Customer within FPI Customer Enablement.
• Monitor, prioritize and drive actions on customer quality concerns.
• Lead investigations to improve quality metrics using data sources.
• Support development of a Quality Framework for Connectivity Features.
• Benchmark internally and externally to inform action plans on quality indicators.

Skills

Voice of the Customer

Data analytics

Dashboard management

Cross-functional collaboration

Education

Bachelor's degree

Tools

JIRA

GCP

Python

Job description

Join our team as a Ford Pro Quality Engineer, where you will be the Voice of the Customer within FPI, consistently embodying a customer-centric approach. You will monitor and prioritize actions to address customer quality concerns from various sources, including Fleet Customer Critical issues, and Business Account Feedback.

In this role, you will lead efforts to resolve quality issues related to critical metrics and leverage Connected Vehicle Data to address early issues and enhance traditional quality metrics. You'll drive investigations and actions to deliver metrics that correlate with an exceptional customer experience and support the development of a comprehensive Quality Framework for Connectivity Features.

Your ability to benchmark internally and externally, establish action plans, and proactively identify solutions will be crucial in enhancing quality indicators across Connected Vehicle Features. You'll also propose methods to minimize unnecessary toil and manual work related to quality issue management, ensuring a seamless experience for our customers.

What you'll do...

• Become the Voice of the Customer within FPI Customer Enablement while maintaining a Customer-Centric Mentality and behavior at all times
• Monitor, prioritize and drive actions to address customer Quality concerns from various sources such as: Fleet Customer Critical issues, Business Account Feedback, etc.
• Take a central role in resolving quality issues within respective critical metric
• Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics
• Proactively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience
• Support creation of an up-to-date Quality Framework encompassing all Connectivity Features
• Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features
• Proactively identify and capture peer support to quickly solve any issues affecting customers
• Propose methods to reduce unnecessary toil and manual work related to quality issue management

You’ll have...

• Bachelor's degree required
• 2+ years of experience in resolving customer quality issues
• 2+ years of experience in data analytics, reporting, and managing dashboards
• 2+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations
• 1+ years of experience working with cross-functional teams and engaging with stakeholders

Even better, you may have...

• Bachelor's degree in Engineering, Computer Science, Information Technology, DataScience or other scientific field of study
• 2+ years of experience in handling Connected Vehicle related Quality concerns
• 1+ years of experience with JIRA
• Experience with GCP/ Python
• Experience with QA Testing
• Experience with defect tracking
• Telematics, Fleet industry experience preferred
• Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods,
• FMA
• Green belt and/or Black belt is a plus
• Solid understanding of vehicle electrical architectures and components
• High level of interpersonal skills to effectively connect with a diverse group of
• people and cross functional teams
• Ability to respond and prioritize several demands from different teams and point of
• view
• Ability to drive Quality/Performance attitude into different levels inside the
• Company
• Maintain resilience as new tools/processes are established upon teams already
• working with other demands

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6-8 and ranges from $74,300-$120,000.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.