FP Movement Key Holder

Urban Outfitters, Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate Key Holder to join their dynamic team in Los Angeles. This role involves collaborating with management to oversee store operations, driving sales, and creating an engaging environment for customers. You'll be responsible for building strong relationships with customers, sharing product knowledge, and supporting various store initiatives. If you thrive in a fast-paced retail environment and are eager to contribute to a brand that values community and wellness, this opportunity is perfect for you. Join a company that celebrates diversity and offers a supportive workplace culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Savings

Qualifications

• Passion for the fitness community and experience as a team player.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Collaborate with management to supervise store operations and enhance customer experience.
• Drive sales and create engaging initiatives for customers.

Skills

Customer Service

Team Collaboration

Decision Making

Multitasking

Problem Solving

Education

High School Diploma

Experience in Retail

Job description

Location

This position is located at 10250 Santa Monica Blvd, Los Angeles, California, 90067 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer.
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness.
• Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners.
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective.

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram.

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins.
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills.
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.

Role Qualifications

• Passion for FP Movement and/or connection to the local fitness community.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the brand.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

Pay Range

USD $18.14 - USD $19.01 /Hr.

California Criminal History

Los Angeles City: Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Free People Movement Wage Transparency

To view information related to various state-specific wage transparency laws, please note that if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.