FP Movement Key Holder

URBN Urban Outfitters, Inc.; Boulder (CO); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Descripción de la vacante

URBN Urban Outfitters, Inc. seeks a Key Holder in Boulder, CO to collaborate with management, lead daily store operations, and inspire a customer-focused team. The role emphasizes brand experience, omni-channel engagement, and strong service delivery.

The position requires a passion for FP Movement, a team-player attitude, and willingness to work flexible hours including evenings and weekends. URBN offers comprehensive benefits and a supportive work environment.

Formación

• Passion for FP Movement and/or connection to the local fitness community.
• Experience being a team player.
• Ability to work flexible hours to meet store needs including nights, weekends, and holidays.
• Eagerness to learn and grow within the brand.

Responsabilidades

• Act as a brand ambassador and reflect URBN values to create an engaging customer experience.
• Lead and participate in daily store operations to drive sales and service excellence.
• Support shipment processing, restocking, and product placement while maintaining display standards.
• Foster inclusive communication, leadership development, and daily team meetings.

Conocimientos

Team player

Customer service

Flexible hours

Growth mindset

Descripción del empleo

Location

This position is located at 1200 PEARL STREET, Boulder, Colorado, 80302 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
• Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

• Passion for FP Movement and/or connection to the local fitness community
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the brand

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $18.00 - USD $18.00 /Hr.

Free People Movement Wage Transparency

Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.