Fountain Associate - GCM

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Ghirardelli Chocolate Company in San Francisco is seeking a friendly Guest Service role to welcome guests, share product knowledge, and ensure a pristine fountain area. Starting pay is $20.30 per hour, with opportunities to learn and grow within a historic premium chocolate brand.

You will maintain cleanliness, stock toppings, assist with up-sell opportunities, and provide exceptional service in a fast-paced retail environment.

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• Strong communication and guest service skills.
• Ability to work with little or no supervision.

Responsibilities

• Provide exceptional Guest service.
• Maintain detailed knowledge of all products, pricing, and history.
• Utilize product knowledge to satisfy inquiries and upsell.
• Follow Food Safety guidelines and keep surfaces clean.
• Stock fountain supplies on sales floor and behind the Fountain Area.
• Maintain storerooms, coolers, and freezers in order.
• Clean windows/mirrors; assist supervisor/manager when directed.
• Maintain guest and employee washing facilities in good order.
• Operate as Topper/Scooper and perform semi-table service as needed.

Skills

Guest service

Product knowledge

Upselling

Communication

Teamwork

Time management

Education

High school diploma preferred

Job description

WHO WE ARE

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee's contribution directly impacts Ghirardelli's growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary

Our Company/Job Summary

Starting pay: $20.30

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

Scope of Responsibilities

• Provide exceptional Guest service
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the storerooms, coolers, and freezers in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction

Specific Knowledge and Skills

• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service

Education and Work Experience

• Must be 18 years old
• High school diploma preferred

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.