Foundry Client Services Manager, EMEA

Monotype; United States; Hybrid; USD 121,000 - 161,000; Full time

Benefits offered by this job

Hybrid work

Competitive pay & bonus

Pension scheme

Medical insurance

Onboarding program

Job summary

Monotype is seeking a Premier Foundry Client Services Manager to own relationships with foundries, primarily in EMEA, with London or Remote UK options. You will partner with internal teams to ensure onboarding, licensing alignment, and merchandising while gathering feedback to scale operations.

The role requires strategic thinking, strong negotiation, and the ability to travel internationally. Fluency in another language is a plus, and Monotype offers hybrid work and competitive compensation.

Qualifications

• Experience in partnerships or business development, preferably in design, media, or IP-driven industries.
• Highly organized with CRM systems experience and attention to detail.
• Strong negotiation skills and track record in closing strategic deals.
• Ability to work independently with strategic thinking and initiative.

Responsibilities

• Build and retain long-term relationships with premier & strategic foundries.
• Collaborate with internal teams for onboarding, licensing alignment, and merchandising.
• Gather feedback to improve partner experience and identify blockers to scale.
• Measure and report partner success, opportunities, and KPIs to leadership.
• Travel globally (primarily in EMEA) to meet partners and attend industry events.
• Develop SME in Monotype’s goals to enable strategic conversations with partners.

Skills

Partnerships & BD

CRM management

Negotiation

Cross-functional collaboration

Tools

CRM software

Job description

Premier Foundry Client Services Manager London or Remote UK Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

We’re looking for a strategic and entrepreneurial team member to own Monotype’s Premier type design partner (aka foundries) relationships. This is a unique opportunity to cultivate high-value foundry relationships and influence our global inventory strategy from the ground up. In this role, you’ll be responsible for retaining and nurturing long term relationships with premier and strategic foundry partners. You'll act as both a trusted advocate for our partners and an internal voice for global foundry needs, delivering actionable feedback to product, content, and experience teams to ensure we’re building solutions that fit the needs of the global market.

What you’ll be doing:

• Build and retain long-term relationships with premier & strategic foundries, becoming their primary point of contact and connecting them with their network of supporting functions at Monotype.
• Partner with internal teams to ensure smooth onboarding, licensing alignment, and optimal merchandising.
• Gather feedback to continuously improve the partner experience, advocate for tooling or content needs, and identify blockers to scale.
• Measure and report out partner success, opportunities, and KPIs to leadership.
• Work cross-functionally with global Experience, Legal, Product, and Marketing teams to improve the foundry experience and drive mutual value.
• Travel globally (primarily in EMEA) to meet directly with partners to strengthen relationships and represent Monotype at relevant industry events and in professional communities.
• Become a SME in Monotype’s business goals, strategy, and other key themes to be able to have strategic conversations with partners.
• Connect our partners with other SMEs in specific areas like Royalites, Legal, and Product for further support.

What we’re looking for:

• Highly organized and detail-oriented with experience using and improving CRM systems to track partner relationships and opportunities 5-10
• Proven years of experience in partnerships or business development, preferably within design, media, or IP-driven industries.
• Strong empathy for and enjoyment working with people in creative industries. Your enthusiasm is contagious and our partners love talking with you.
• Strong negotiation skills and proven success in closing high-value or strategic deals.
• Comfortable operating independently, with strong initiative and strategic thinking.
• Willingness to learn a new industry and the experience to know when to be the SME and when to bring in a SME.
• Interest in creative fields such as art, type and design.
• Fluency in an additional language such as French or German is advantageous.

What’s in it for you:

• Hybrid work arrangements and competitive paid time off programs.
• Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Great pension scheme to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

No other company does as much with type as Monotype. Our library is home to many of the most celebrated and influential typefaces of our time. And we've developed the technologies that bring type to the screen for millions of consumer products and user interfaces worldwide. Wherever you see type, both now and in the future, there's a good chance we're behind it.