Founding US Customer Value Lead

EF; New York (NY); Hybrid; USD 200,000 - 300,000; Full time

Benefits offered by this job

Equity offerings

Commission structure

Job summary

PassFort in New York is seeking a Customer Account Lead to pioneer their US customer function. This role entails managing a revenue number, establishing relationships from procurement to executive levels, and helping to shape operational strategies as the company scales.

The ideal candidate will have 4-8 years of experience in a fast-paced setting, exceptional communication skills, and a talent for influencing senior stakeholders. Compensation ranges from $200,000 to $300,000, reflecting a commitment to securing the right talent.

Qualifications

• 4-8 years of experience in a fast-paced environment.
• Experience managing six-figure ARR+ accounts.
• Comfortable managing complex stakeholder environments.

Responsibilities

• Own a revenue number covering expansion and retention across enterprise accounts.
• Build genuine trust across multiple stakeholders.
• Help shape the playbook for future customer operations.

Skills

Building executive relationships

Navigating complex organizations

Excellent communication

Project management

Sales negotiation

Job description

Location

New York

Employment Type

Full time

Department

Customer Account Management

Compensation

• $200,000 - $300,000 (But flexible for the right person) $200K – $300K • Offers Equity • Offers Commission

We're not married to the numbers provided, this is just our recent benchmarks. We encourage you to apply even if you're expectations are outside the range provided.

Overview

We’re looking for an exceptional generalist to join us as Omnea’s first Customer Account hire. You’ll be excited to design, build, and lead the US arm of the customer function, and have a massively accelerated career trajectory.

You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high‑calibre -- it took over 10,000 interviews to hire our first 50 Omneans.

Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Customer Lead out there to help turn procurement into a true competitive advantage!

What can you expect?

You'll do whatever it takes to make sure our customers get real ROI and drive exceptional commercial outcomes. You'll go from being deep in a renewal negotiation to collaborating with sales to update our ROI calculator & business case, to attending events to network with C‑Suite stakeholders, to being the voice of your customers in a product strategy workshop. You own NRR across a book of enterprise accounts, so everything you do is tied back to commercial outcomes.

• Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end‑to‑end.

• Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi‑thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.

• Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world‑class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows.

• Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.

About you

We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge. TL;DR you're commercially sharp and instinctively know how to navigate complex organisations. You might come from consulting, sales, or a generalist commercial role - what matters is that you've worked in proper enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things= done.

• You have 4-8 years of experience in a top‑tier & fast‑paced environment; perhaps that’s a start‑up or scale‑up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour

  • If you have experience in a commercial role, you've worked on six‑figure ARR+ accounts, navigated multi‑stakeholder buying committees, and built genuine executive relationships.

• You have the ability to build rapport, influence people & drive change, whether it’s with a distinguished exec or a junior operator. You have the gravitas and executive presence to engage and influence senior leadership (ideally into CFOs, Legal or Procurement). You’re a natural communicator and can get on well with anyone.

• You're comfortable in ambiguity. You don't need a fully built playbook, you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong.

• You're ambitious, competitive, and care about doing excellent work. You probably have a track record of high performance in whatever you've turned your hand to, whether that's sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work really hard on something meaningful than coast on something safe.

• You work hard & care lots about your work. Your level of ambition & desire to have a successful career make the required sacrifice & dedication worth it

• You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work

• You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things

• You’re highly organised & focussed on outputs > inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.

At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.

A few things to note

• We work Tuesdays, Wednesdays & Thursdays in‑person at our offices. At this early stage of our company life‑cycle it's important to us that we get this together‑time, and you can read more about why we believe this is a winning move here

• We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career‑defining opportunity, with the hunger to be part of building something really impressive. You can see our values here

• We sometimes use AI note‑takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).

We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!

Legal note: if you are viewing this posting outside of the Omnea careers' page, this may be an auto‑generated advertisement and may lack the full range of advertised information - please click through to the posting at https://jobs.ashbyhq.com/omnea to view additional advertised information on this posting. Additionally, where roles have hard‑specified requirements (e.g. [x] days in office, unable to provide visas, etc), if in your application you provide deterministic check‑box confirmation that you do not meet the hard‑specified requirements, deterministic (not AI or subjective) automatic rejection criteria are in place.

Compensation Range: $200K - $300K