(Founding) Technical Operations Engineer

Terra.do; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Enode is seeking a Technical Operations Engineer to enhance customer support for energy devices. The role involves troubleshooting, systems management, and cross-functional collaboration, all aimed at improving operational efficiency within a fast-growing climate tech startup.

Benefits

Unlimited PTO & flexible working schedule

Stipend for home office setup

Regular off-sites with the team

Competitive compensation, including employee options

Qualifications

• Experience in dynamic environments, ideally startups.
• Comfort with customer-facing roles through async and synchronous channels.
• Experience with querying and analyzing log data.
• Basic coding and SQL understanding.
• Strong organizational skills and curiosity.

Responsibilities

• Become a domain expert on energy hardware devices.
• Engage with customers to troubleshoot device issues.
• Build tools and processes for operational efficiency.
• Ensure accurate documentation of device functionality.

Skills

Customer Support

Troubleshooting

Cross-Functional Collaboration

Data Analysis

Process Improvement

Job description

About Enode

At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.

About the role

Enode’s customers can use our product to connect with over 1,000 different energy devices via the cloud, and we are looking for a Technical Operations Engineer to help us manage the customer support, scaling, and operational challenges that come with working with so many devices.

As a part of our Customer Success team, you’ll be part support engineer and part operations manager. You’ll work directly with customers and internal stakeholders to ensure we can efficiently help everyone understand how Enode’s supported devices work and troubleshoot issues when they come up.

You will:

• Become a domain expert on the types of energy hardware devices Enode supports

• Directly engage with our customers to troubleshoot reports of specific devices issues, often requiring you to read device logs or code

• Build and own end-to-end systems, tools, and processes across Customer Success, Customer Engineering, and Product Engineering that improve operational efficiency for support and debugging workflows (You might work within our existing platform (Retool) or help us imagine entirely new workflows)

• Own the end-to-end operation of efforts that ensure Enode has on-demand access to test with the devices we support

• Ensure Enode’s internal & external documentation of how energy hardware devices function under-the-hood is accurate and up-to-date

About you

We’re looking for someone who has:

• Demonstrated experience working in dynamic environments, ideally at a fast-growing startup(s),

• Comfort with being customer-facing, ideally through a history of providing support to customers via async channels (e.g., Zendesk, email) and synchronous meetings (e.g., Zoom calls)

• Experience with querying and analyzing application log data or can quickly learn how to do so (e.g., via CloudWatch Log Insights, Splunk, etc.)

• Some exposure to coding and basic SQL, though it may not have been your official job

• A proven track record of cross-functional collaboration to build new processes that improve operational efficiency, ideally at a fast-growing startup

• A meticulous sense of organization and an innate curiosity for how things in the real world work

What we offer

• A stimulating, fun, and caring work environment with high drive and ambition

• Opportunity to join an early-stage climate tech startup with global aspirations

• Competitive compensation, including a very attractive employee option program

• Unlimited PTO & flexible working schedule

• A remote-first setup

• Stipend for setting up your home office & co-working space

• Regular off-sites with the team in exciting locations

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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.