Founding Customer Success Manager

Krea; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Team

Impact

Health coverage

401k match

Meals in office

Transit coverage

Visa sponsorship

Job summary

Krea, a San Francisco based AI creative tools company, is hiring a Founding Customer Success Manager to drive customers from onboarding to deep, ongoing adoption. You’ll partner with creative teams and serve as the connective tissue between customers, product, and sales.

We’re seeking someone with Customer Success or Account Management experience, a commercial mindset, and a product-focused approach to onboarding. This early-stage role offers significant impact, equity, and growth opportunities.

Qualifications

• Experience in Customer Success or Account Management.
• Commercially minded with a track record of renewals and growth.
• Product-focused with onboarding and implementation experience.
• Strong communication and relationship-building skills.
• Proactive, ownership-driven in an early-stage environment.

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, and expansion.
• Help customers integrate Krea into their creative workflows.
• Drive product adoption across core customer profiles.
• Communicate new features and product updates weekly.
• Track usage and customer signals to maximize value.
• Identify expansion opportunities and manage renewals end-to-end.
• Plan webinars and workshops with creative leads.
• Share customer feedback with product and marketing teams.

Skills

Customer Success

Account Management

Relationship Building

Communication

Proactive Ownership

Job description

About Krea

At Krea, we are building next-generation AI creative tools.

We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.

We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.

This role

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

• Own post-sale customer success: onboarding, adoption, renewals, and expansion

• Help customers integrate Krea into their creative workflows and daily work

• Drive product adoption across our core customer profiles

• Communicate new feature and product updates (we ship weekly)

• Track usage and customer signals to help customers get more value

• Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal

• Program manage webinars and workshops in partnership with our creative leads, from planning content through execution

• Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

• Experience in Customer Success or Account Management

• Commercially minded, with a track record of renewing and growing customer accounts

• Product-focused mindset, with experience in onboarding and implementation

• Strong communication and interpersonal skills - you're great at building and maintaining relationships

• Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice to have

• A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)

• Strong understanding of creative workflows

What we offer

• Team: Work alongside a world-class team building the future of AI creative tooling

• Impact: Significant scope and company-wide impact

• Competitive compensation: generous salary & equity packages

• Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage

• Time off: Flexible PTO policy

• Financial planning: 401k with a 4% company-sponsored match

• Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it

• Transit: Ubers covered to & from the office

• Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).

• And more!

Please note the above benefits & perks are for full-time employees