Founding Business Operations

Ropes AI, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity/ownership potential

On-site role in NYC

Job summary

Ropes AI, Inc. is seeking a founding business operations hire to own our most important customer relationships and help transform how the $4T+ contingent workforce industry identifies authentic talent.

You will work at the intersection of product, engineering, and GTM to ensure customer issues are prioritized and resolved with urgency, while building scalable playbooks for rapid growth. You have 2–5 years of experience in management consulting, investment banking, or growth/ops at an early-stage

Qualifications

• 2–5 years in management consulting, investment banking, or growth/ops/customer success at an early-stage tech company.
• Technical background in CS, Math, or similar; comfortable partnering with engineering teams.
• Strong sense of initiative: you don’t wait for answers, you dig through data and communications to derive insights.

Responsibilities

• Own flagship enterprise accounts, tracking milestones and maintaining deep relationships from end users to executives.
• Work at the intersection of product, engineering, and GTM to ensure timely prioritization of customer issues.
• Build playbooks and processes to scale core functions as the company grows from 6 to 30+ people.

Skills

Management consulting

Investment banking

Growth/ops (early-stage)

Technical background (CS/Math)

Job description

TL;DR: We're looking for a founding business operations hire to own our most important customer relationships and help transform how the $4T+ contingent workforce industry identifies authentic talent.

About Ropes

Ropes is building a new way for companies to hire talent, starting with anti-fraud technology and better skill-based interviews. We help staffing and recruiting firms fight fraud, identify top talent, and confidently market that talent to Fortune 500 companies and the top employers in the world.

Company highlights:

• Talent-dense, capable team: We're a team of 10 from Penn, Stanford, Waterloo, Retool, MongoDB, and top tech companies with seed-stage headcount and Series A-type metrics

• Well-capitalized: $3.1M seed round led by GSV Ventures & Boxgroup with angels from OpenAI, SpaceX, Retool, and more

• Traction: We've flown past 7 figures in revenue, with dozens of enterprise staffing customers - including the largest staffing firm in the world

• Market opportunity: Our customers are the premier firms of the $600B+ staffing industry. We're working to reinvent how that market operates from the ground up

What You’ll Do:

• Own the success of flagship enterprise accounts, tracking performance milestones, and building deep relationships from end users to executives

• Work at the intersection of product, engineering, and GTM to ensure customer issues get the right prioritization and urgency

• Build the playbooks and processes that will scale our key functions as the company grows from 6 to 30+ people

Who You Are:

• You have 2 to 5 years of experience in management consulting, investment banking, or growth/ops/customer success at an early-stage technology company

• You have a technical background (CS, Math, or similar degree) and are comfortable working closely with engineering teams

• You don't wait for answers - you hunt them down. When context is missing, you dig through Gong calls, Slack threads, and customer data until you find it, then synthesize it into actionable insights

Why Ropes:

• Early impact: Join at the exact inflection point. Past product-market fit and before scaling takes over

• Ownership: As the first business operations hire, you'll own our most strategic customer relationships and shape how we build the function

• Growth trajectory: This role evolves into leadership as we scale and add dedicated CSMs, Bizops associates, growth leads, and marketers

This is an on-site role in New York City, designed for operators who want to build something from the ground up.