Founder's Office, Founder Associate

Decagon; San Francisco (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Vacation policy

Medical benefits

Life Insurance

Retirement plan

Parental Leave

Fertility benefits

Office lunches

Job summary

Decagon is building a Founder’s Office team. You’ll join a high-leverage, high-motor group directly supporting founders and executives to tackle top strategic and operational challenges as the company scales.

You will drive initiatives, own projects end-to-end, design scalable processes, and push decisions with data-driven insight. Join a fast-paced environment where ownership and impact are central to success.

Qualifications

• Past founder or strong ambition to become one
• High ownership and ability to wear multiple hats in fast-paced environments
• Comfort owning projects end-to-end, from problem to scalable solution
• First-principles thinking with data-driven decision making
• Excellent communication to partner with cross-functional teams
• Strong bias toward action and intensity

Responsibilities

• Drive strategic initiatives across the company, identifying key areas for improvement.
• Build scalable processes and own projects end-to-end.
• Make data-driven decisions using first-principles thinking.
• Partner with cross-functional teams and influence stakeholders at all levels.
• Work directly with founders and executives to shape the business and scale the company.

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Calling all founders and future founders - Decagon is building out the Founder’s Office.

This is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.

Your background looks something like this

• Are a past founder, or have ambitions of becoming one in the future

• Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges

• Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions

• Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance

• Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization

• Are passionate about building from the ground up, with a strong bias toward action and intensity

Compensation

$170k - $250k + equity

Benefits

We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Daily lunches and snacks in the office to keep you at your best