Forward Deployed Software Engineer - NYC

OpenAI; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model (3 days in office)

Travel up to 50%

Job summary

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. This role is based in NYC with a hybrid model of 3 days in the office per week, relocation assistance, and travel up to 50% to meet customer needs.

You will be a customer-focused software engineer, designing and implementing scalable solutions that leverage OpenAI’s APIs to solve real customer problems while collaborating with Sales, Solutions Engineering, and Customer

Responsibilities

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.
• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.
• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.
• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback
• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

Job description

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.
• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.
• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.
• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback
• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if