Forward Deployed Product Manager

Sendbird; San Mateo (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO 20 days, holidays, sick days

401(k) with auto-enrollment

HSA & FSA options

Parental leave

Volunteer day

Job summary

Sendbird in San Mateo is seeking a Forward Deployed Product Manager to bridge customer needs with Delight.ai deployments. You will embed with enterprise clients, map CX workflows, and design AI agents that deliver measurable business impact.

The role requires 2–4 years in PM or product-facing work (consulting a plus), a CS degree or technical equivalent, and hands-on experience with AI tooling. You will travel frequently and spend three days per week in the office.

Qualifications

• 2 to 4 years in a PM or product-facing role, with a strategy consulting background as a strong plus.
• A CS degree or technical equivalent. You understand how software is built even if you’re not writing it day-to-day.
• Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You’ve used them for real work, not just experimentation.
• Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice.

Responsibilities

• Embed with enterprise customers to map their CX workflows, then design and deploy AI agents using Delight.ai’s platform and supporting tools to deliver measurable business outcomes.
• Run the full deployment lifecycle from scoping and configuration through testing, go-live, and post-launch iteration, using AI-assisted workflows to move faster at every stage.
• Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams.
• Build and refine internal playbooks and tooling, including AI-powered templates and automated reporting, that make every future deployment faster and more reliable.
• Act as the connective tissue between customer success, engineering, and product, ensuring nothing important is lost between teams.
• Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence.
• Co-own deployment outcomes with customers. You’re not handing off a ticket; you’re accountable for what gets built.

Skills

PM or product-facing experience

Strategy consulting background

Customer engagement

Education

CS degree or technical equivalent

Tools

AI tools

Agent frameworks

LLM-based systems

Job description

Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in‑app communications. 4,000+ brands trust us. 7 billion messages flow through our platform each month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We saw early that AI would reshape how businesses talk to customers. We pivoted to an AI‑first customer experience, launched an AI agent for enterprise CX in February 2025, and rebranded to Delight.ai in November 2025.

Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you at the moment the conversation ends. Ours doesn’t. It builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—keeping the thread.

Why Forward Deployed Product Manager

Enterprise AI deployments fail because no one bridges the gap between what a customer actually needs and what the product can do. That gap is where this role lives. We move fast—pilots become production, feedback becomes roadmap, customers become case studies. We need someone who can be in a customer’s office on Tuesday, synthesize insights for engineering on Wednesday, and refine deployment playbooks by Friday.

Role

The Forward Deployed PM owns the full arc from pilot to production for Delight.ai’s AI Agent platform, working directly with customers to deploy, iterate, and prove value. The role is for someone equally comfortable in a customer whiteboard session and a GitHub issue thread.

You Might Be This Person

• You get restless behind a desk. You’d rather be in front of a customer untangling a messy problem than writing a spec about one.


• You can read a room: you know when to lead a conversation and when to quietly listen.


• You naturally translate vague customer pain into crisp, actionable product language, and you’re already reaching for an AI tool to help structure it faster.


• You treat ambiguity as a starting point, not a blocker, and move before the plan is perfect.


• You have a traveler’s mindset. A last‑minute flight to close a deployment doesn’t stress you out—it energizes you.


• You obsess over whether a thing actually works in the real world, not just in a demo.


• You learn fast and publicly, and you’re not precious about being wrong if it means getting to right faster.

You Need To Have

• 2 to 4 years in a PM or product‑facing role, with a strategy consulting background as a strong plus.


• A CS degree or technical equivalent. You understand how software is built even if you’re not writing it day‑to‑day.


• Hands‑on familiarity with AI tools, agent frameworks, or LLM‑based systems. You’ve used them for real work, not just experimentation.


• Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice.

What You’ll Actually Do

• Embed with enterprise customers to map their CX workflows, then design and deploy AI agents using Delight.ai’s platform and supporting tools to deliver measurable business outcomes.


• Run the full deployment lifecycle from scoping and configuration through testing, go‑live, and post‑launch iteration, using AI‑assisted workflows to move faster at every stage.


• Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams.


• Build and refine internal playbooks and tooling, including AI‑powered templates and automated reporting, that make every future deployment faster and more reliable.


• Act as the connective tissue between customer success, engineering, and product, ensuring nothing important is lost between teams.


• Identify patterns across deployments that point to product gaps or opportunities, and advocate for them with data and customer evidence.


• Co‑own deployment outcomes with customers. You’re not handing off a ticket; you’re accountable for what gets built.

Added Value

• Prior 0 to 1 experience: you’ve built and launched something from scratch, whether in a founder role or as an early team member.


• Hands‑on experience with agent frameworks, LLM pipelines, or AI/ML tooling beyond conceptual familiarity.

What We Offer

• Medical, dental, and vision coverage: 100% of the premium for employees, ~80% for dependents.


• Generous time off: 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.


• Annual “Be Your Best Self” boost of $3,500 to spend on growth activities.


• Parental leave for all new parents.


• 401(k) from day one with auto‑enrollment and access to Vanguard’s investment platform.


• HSA & FSA options for healthcare, dependent care, and commuter expenses.


• Life & disability coverage fully paid: life insurance and AD&D at 2x salary, short‑ and long‑term disability at no cost.

Pay Transparency

For cash compensation we set standard ranges for all roles based on function, level, and geographic location. The range for this role is $140,000 – $175,000 in the San Francisco Bay market, subject to final consideration of skills, experience, and other factors.

Flexible Work Policy

We require all employees to gather with their team in the office three days per week as a minimum. Some roles may require more frequent in‑office time.

What Diversity and Inclusion Mean to Us

We respect, promote, and encourage diversity for equal employment opportunities. We encourage you to apply if this role excites you.

Why Sendbird

We’re redefining what AI‑powered customer experience can be. The people joining now will shape how it’s built, deployed, and scaled. If you want to own something real, move fast, and look back knowing you helped build it from the ground up, this is the place.