Forward Deployed Product Manager

Probably Genetic Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 155,000 - 210,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary

Early-stage equity

Health benefits

Flexible time off

Pet-friendly office in Downtown SF

Job summary

Probably Genetic in San Francisco, CA is seeking a Forward Deployed Product Manager to own a new product line from vision to delivery. You will manage post-sale relationships for key biopharma accounts, consolidating customer requests and translating them into a clear product roadmap in collaboration with BD and engineering.

You will turn raw data into compelling insights, run regular check-ins, and help prioritize product improvements.

Qualifications

• 5+ years in customer success, solutions, forward-deployed engineering, product management, or related client-facing roles in biopharma/healthtech/data-driven B2B.
• Proven ability to manage senior stakeholder relationships and run proactive account cadences.
• Strong data fluency, comfortable with spreadsheets and using SQL/Python to pull and package insights.
• Excellent written and verbal communication with experience delivering decks, dashboards and insight summaries.
• AI native mindset; comfortable creating lightweight AI-enabled tools without heavy engineering support.
• Experience translating customer feedback into product requirements and driving cross-functional delivery.

Responsibilities

• Lead a new product line end to end, owning vision and strategy.
• Build and maintain a consolidated backlog from across accounts and translate into feature requests.
• Prepare data-driven insight packages and presentations for customer stakeholders.
• Own post-sale relationships for key biopharma accounts, ensuring a high-quality experience.
• Establish regular customer check-ins and surface insights, flag risks early.
• Partner with BD and engineering to scope and prioritize improvements.
• Support ownership of customer-facing product tooling and roadmap decisions.
• Build lightweight AI-assisted tools to streamline reporting and reduce manual work.
• Collaborate with leadership on account strategy, renewal planning, and expansion.

Skills

Product management

Stakeholder management

SQL/Python

Biopharma domain

Data storytelling

Tools

Tableau

Power BI

Job description

About Probably Genetic

Probably Genetic is changing the lives of patients living with severe, complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients. In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible.

We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients. We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development. We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it.

Probably Genetic has raised multiple rounds of funding from Silicon Valley’s best investors, including Threshold, Khosla, and Y Combinator, and offer competitive salaries, comprehensive benefits, and meaningful early stage equity.

About the role

We are looking for a Forward Deployed Product Manager who will lead a new product end to end, owning both the vision and strategy that will guide its growth. This role will also own the full post-sale relationship for key biopharma accounts, serving as the primary point of contact and consolidating customer requests, feedback, and patterns into a clear product roadmap. You will turn raw data into compelling insight packages for customer stakeholders, run a regular cadence of check‑ins to surface opportunities and flag risks early, and serve as the internal voice of the customer as you partner with BD and engineering to prioritize improvements.

What you will do:

• Lead a new product line end to end, owning both the vision and strategy that will guide its growth

• Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap

• Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives

• Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience

• Establish and run a regular cadence of customer check‑ins, proactively surfacing insights and flagging risks before they become issues

• Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer

• Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions

• Build lightweight AI‑assisted tools and automations to streamline customer reporting and reduce manual effort over time

• Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

Who you are:

We are looking for a few specific things that will help you succeed in this role:

• 5+ years of experience in customer success, solutions, forward‑deployed engineering, product management, or a related client‑facing role - ideally in a biopharma, healthtech, or data-driven B2B environment

• Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations

• Strong data fluency - comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support

• Excellent written and verbal communication skills, with a track record of producing polished customer‑facing deliverables including decks, dashboards and insight summaries

• AI native - you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support

• Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements

Some things that are not required, but you will learn on the job:

• Familiarity with rare disease, genetics, or the biopharma drug development lifecycle

• Experience with patient-facing or healthcare data platforms

• Formal product management experience or ownership of a customer-facing platform or tool

As with all new hires at Probably Genetic, you will also need to be:

• A good person. We work with some of the most marginalized populations on the planet and empathy is key

• Patient-focused and motivated to have a lasting, positive impact on humanity

• Comfortable in a fast-paced, often ambiguous environment with rapid change

• Action-oriented and excited to build a company from the ground up

The salary range for this role is $155,000-$210,000 annually. Actual compensation offered will depend on several factors including but not limited to: work experience, education, skill level, and/or other business and organizational needs.

What we offer at Probably Genetic:

• An engaging and supportive team all on a mission to improve lives

• Fair and equitable compensation with competitive early‑stage equity grants

• Generous Flexible Time off policy, that we actually use

• Parental Leave Benefits (12 weeks for both birthing and non‑birthing)

• Hybrid, flexible work with high‑trust and autonomy

• A bright, inviting, pet-friendly office in Downtown SF near transit

• Company-sponsored team lunch every Thursday

• A "work from anywhere" policy, up to 4 weeks a year

• Regular team retreats in exciting destinations

• Health Benefits including medical, dental, vision, therapy, FSA, and 401k

• And so much more!

Probably Genetic is committed to fostering a welcoming and inclusive work environment for people of all genders, sexuality, ethnicity, socioeconomic background and life experiences. We urge candidates of all backgrounds to apply. If you require specific accommodations as you interview or consider working with us, please let us know.