Forward-Deployed Product Engineer

Elm AI; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Learning budget

AI tooling access

Experimentation budget

Job summary

Elm AI is hiring for a full-time role based in New York or remote in the United States or Europe. The candidate will turn client challenges into production software, owning solutions from discovery to deployment, including integrations, AI agent workflows, backend services, and user-facing features.

You will learn customer workflows, design pragmatic solutions, and ship software across a broad stack with production readiness, monitoring, and continuous improvement.

Qualifications

• Strong software engineering skills and a proven track record shipping reliable software.
• Ability to work across a software stack, integrate external systems, and debug across boundaries.
• Good product judgment: clarify requests, choose practical solutions, manage scope.
• Comfort speaking with customers, asking detailed questions, and explaining trade-offs.
• Ability to take work from discovery through production and follow-up improvements.

Responsibilities

• Learn customers’ workflows, data, and constraints, then decide what to build first.
• Build across APIs, external integrations, backend services, agent workflows, and interfaces.
• Take prototypes into production with monitoring, error handling, and human review.
• Connect customer systems and documents while handling inconsistent data.
• Support rollouts, diagnose issues with users, and improve software from real usage.
• Turn deployment lessons into reusable product capabilities with customers.

Skills

Software engineering

Cross-stack integration

Product judgment

Customer communication

Discovery to production

Job description

Role overview

Turn operational challenges into useful production software by working directly with customers and the teams who support them. You’ll own solutions from workflow discovery and prototyping through deployment and iteration, building integrations, AI agent workflows, backend services, and user-facing features. The work focuses on supplier operations such as audits, corrective actions, sourcing, procurement, and compliance.

Responsibilities

• Learn customers’ workflows, data, and constraints, then agree on what to build first.
• Build across APIs, external integrations, backend services, agent workflows, and interfaces.
• Take prototypes into production with evaluation, monitoring, error handling, and human review.
• Connect customer systems and documents while addressing inconsistent data and operational requirements.
• Support rollouts, diagnose issues with users, and improve software based on real usage.
• Turn lessons from individual deployments into reusable product capabilities and define success with customers.

Requirements

• Strong software engineering skills and a record of shipping software people depend on.
• Ability to work across a software stack, integrate external systems, and debug across application and data boundaries.
• Good product judgment: clarify ambiguous requests, choose practical solutions, and manage scope.
• Comfort speaking directly with customers, asking detailed questions, and explaining technical trade-offs.
• Ability to carry work from initial discovery through production and follow-up improvements.

Benefits and work setup

Full-time role based in New York or remote in the United States or Europe. The distributed team has meaningful overlap with U.S. Eastern Time, and some customer travel may be needed. The role offers access to learning, AI tooling, and experimentation budgets, with the opportunity to shape how deployment insights become product features.