Forward Deployed Engineer (Ops)

Taktile; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Cash compensation

Hybrid work model

Self-development budget

Home office setup

Job summary

Taktile is seeking a Forward Deployed Engineer (Ops) to support customers after onboarding, working with Engineering, Product, and Customer Success to maximize value from our AI-native platform. You’ll apply Python, SQL, and REST APIs to resolve complex issues and improve the product through customer feedback.

You’ll collaborate across teams, develop AI workflows, and help customers leverage agentic decisions while operating in a hybrid NYC-facility role.

Qualifications

• 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.
• Familiar with AI concepts including prompt engineering, LLMs, and AI Agents.
• Collaborates effectively with peers across Engineering, Product, and Customer Success.
• Curious and customer-centric, focused on the Taktile platform experience.

Responsibilities

• Develop a deep understanding of the Taktile platform and the value it can unlock for customers.
• Support post-onboarding customers with technical problems and product inquiries, maximizing AI workflows.
• Translate customer insights into product improvements with Product and Engineering.
• Create reusable collateral, best practices, tools, and automations for the Customer Success team.
• Build strong relationships with core users within customer teams.

Skills

Python

SQL

REST APIs

JSON

XML

English

Problem solving

Prompt engineering

B2B SaaS

Tools

Postman

Git

Job description

About the role

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll be at the heart of that transformation, assisting customers in resolving the technical challenges they encounter after their initial onboarding. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

If you’re passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you’ll thrive here.

What You’ll Do as a Forward Deployed Engineer (Ops)

• Develop a deep understanding of the Taktile platform and the value it can unlock for our customers.
• Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning.
• Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
• Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
• Build strong relationships with Taktile's core users within customer teams.

About you

• You have 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.
• You are familiar with AI concepts including prompt engineering, large language models, and AI Agents.
• You collaborate effectively with peers across Engineering, Product, and Customer Success.
• You are curious and customer‑centric, caring deeply about the Taktile platform experience.
• You enjoy solving technical problems and finding innovative solutions to customer issues.
• You have strong knowledge of APIs and data formats such as JSON and XML.
• You are proficient in Python and SQL.
• You have strong analytical skills and a hands‑on mentality.
• You communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers).
• You are open to a hybrid work model and can work from our NYC office at least three days per week.

Ideal Qualifications (but Not Required)

• You have a proven ability to navigate, query, and interpret complex systems and application logs.
• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours.
• You communicate confidently in Portuguese (to support our Brazil clients).

What we offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
• Make an impact and meaningfully shape an early‑stage AI company.
• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions' most complex decisions.
• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
• Receive a top‑of‑market equity and cash compensation package.
• Get access to a self‑development budget you can use to e.g. attend conferences, buy books or take classes.
• Use the equipment of your choice including meaningful home office set‑up.

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.

About Us

Taktile enables financial institutions to transform into AI‑native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com.