Forward Deployed Engineer, Federal (On-Site)

C3.ai, Inc.; United States; Remote; USD 120,000 - 158,000; Full time

Benefits offered by this job

Competitive compensation package

Generous equity plan

Excellent benefits

Job summary

C3 AI is seeking a Forward Deployed Engineer, Federal (On-Site) to support an on-premises C3 AI Platform deployment at a secure government facility in Southern Maryland. You will ensure uptime, diagnose incidents, and implement upgrades directly on site.

The role requires U.S. citizenship, an active Secret clearance, and the ability to obtain additional program access. You will work closely with federal customers to translate needs into technical requirements and improvements.

Qualifications

• Bachelor’s degree in a STEM field or equivalent professional experience.
• Experience with scripting or programming (Python or Bash preferred) to automate and monitor systems.
• Excellent problem-solving, critical thinking, and communication skills.
• Experience working in a customer-facing role.

Responsibilities

• Operate and maintain the C3 AI Platform in the customer’s disconnected, on-premises environment, maximizing uptime.
• Respond to incidents and outages: diagnose root cause, restore service, and document findings.
• Monitor system health and build alerting and automation to prevent recurrence.
• Plan and perform upgrades and patches using offline artifacts.
• When operations are steady, contribute to application development and enhancements, using your on-site proximity to the customer to gather feedback, understand use cases, and translate needs into requirements.
• Surface technical risks and work with product, engineering, and SRE teams to improve product quality.
• Occasionally travel to visit C3 AI offices or other customer sites.

Skills

Python

Bash

Customer facing

Problem solving

Team collaboration

Education

Bachelor’s degree in STEM

Tools

Kubernetes

Linux

Git

Job description

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise.Learn more at: C3 AI

C3 AI is seeking a Forward Deployed Engineer, Federal (On-Site) to join our Federal team. In this role, you will be the on-site engineer responsible for a C3 AI Platform deployment running in a disconnected, on-premises environment at a secure government facility in Southern Maryland. Your primary focus is keeping the system available: monitoring its health, responding to incidents and outages, performing upgrades and patches, and building the automation and runbooks that keep problems from recurring. When operations are steady, you will support the customer’s applications on the platform through troubleshooting and evaluating potential enhancements. An ideal candidate is calm under pressure, comfortable debugging Linux and Kubernetes without internet access, and able to work directly with federal customers.

This role requires U.S. citizenship, an active Secret clearance, and the ability to obtain additional program access.

Responsibilities

• Operate and maintain the C3 AI Platform in the customer's disconnected, on-premises environment, maximizing uptime.
• Respond to incidents and outages: diagnose root cause, restore service, and document findings.
• Monitor system health and build alerting and automation to prevent recurrence.
• Plan and perform upgrades and patches using offline artifacts.
• When operations are steady, contribute to application development and enhancements, using your on-site proximity to the customer to gather feedback, understand use cases, and translate needs into requirements.
• Surface technical risks and work with product, engineering, and SRE teams to improve product quality.
• Occasionally travel to visit C3 AI offices or other customer sites.

Qualifications

• Bachelor’s degree in a STEM field or equivalent professional experience.
• Experience with scripting or programming (Python or Bash preferred) to automate and monitor systems.
• Excellent problem-solving, critical thinking, and communication skills.
• Experience working in a customer-facing role.

Preferred qualifications

• Demonstrated experience in deploying, managing, and operating scalable and fault-tolerant Kubernetes-based infrastructure, especially on-prem.
• Expertise in Linux operating systems, networking, and database concepts.
• Experience with Git or other version control software.
• 2+ years of professional software development experience with object-oriented programming languages.

Security and work environment

• This role is performed full time on-site in a secure government facility.
• Requires U.S. citizenship, an active Secret clearance, and the ability to obtain additional program access.
• Program access involves an enhanced security review, which may include review of foreign contacts, foreign travel, and finances. Ongoing reporting obligations apply.
• Program access is expected to take 3-6 months. During this time, training will be conducted, including regular travel to our Tysons, VA office.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

Maryland Base Pay Range

$120,000 — $158,000 USD

C3 AI is proud to be an Equal Opportunity and Affinitive Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in C3 AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.