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Cognition in Washington DC is seeking a senior Customer Solutions role that is hands-on and client-facing, bridging customers and the product team for federal accounts. The role involves designing deployments, building integrations, and debugging core issues, then translating field learnings into engineering requirements.
A strong candidate has Python or TypeScript skills, government experience, and can own multiple accounts simultaneously.
Customer & Solutions · Washington DC · Remote · FullTime · Senior level
This is a hands-on technical role that sits between customers and the product team, focused on federal accounts. The work covers designing deployments, building integrations, and digging into hard bugs, then turning what is learned in the field into clear requirements for core engineering. A strong candidate has solid coding skills in Python or TypeScript, has worked with government or government-focused companies, and is comfortable owning several accounts at once.
Devin is an AI agent that writes and ships code, so much of this job is making that kind of tool work inside large, careful organizations. AI can take on routine coding tasks, but deciding how it fits into a customer's systems, rules, and risks still takes human judgment. Spotting what the product is missing and earning the trust of customer engineers stays a people skill.
Someone in this role would work closely with an autonomous coding agent in real federal settings, seeing where it helps and where it struggles. They would build extensions and integrations on its APIs and learn how AI agents are set up securely in enterprise environments. To prepare, try building small tools on top of AI coding products and practice explaining the tradeoffs to non-technical stakeholders.
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
Applied AI lab building Devin, an autonomous software engineering agent that plans, writes, debugs, and deploys code