Forward Deployed Engineer (FDE)

Synthesized; United States; Hybrid; USD 93,708 - 147,255; Full time

Benefits offered by this job

Competitive salary & equity

25 days annual leave

Work From Anywhere

Hybrid London offices

Learning & development budget

Medical, dental & vision

Team socials & offsites

Family leave policies

Job summary

Synthesized is redefining software testing. We are hiring a Frontline Delivery Engineer (FDE) to help customers deploy, validate, and scale the Synthesized platform.

This role sits at the intersection of Product, Engineering, Solutions, and Customer Delivery, with ownership from onboarding to production readiness. You will lead PoCs/PoVs, troubleshoot complex deployments, and ensure releases meet real-world customer needs.

Qualifications

• Experience in a customer-facing technical role.
• Strong troubleshooting and problem-solving skills.
• Able to communicate effectively with both technical and non-technical stakeholders.
• Comfortable operating with ambiguity and taking ownership of outcomes.
• Highly organized with strong attention to detail.

Responsibilities

• Act as a trusted technical partner during onboarding, implementation, and adoption.
• Troubleshoot customer issues and own technical resolution from investigation through to completion.
• Lead PoCs and PoVs from setup through successful completion.
• Configure environments, datasets, and workflows to demonstrate product value and ensure technical success criteria.
• Validate releases against real-world customer use cases before deployment.

Skills

Customer-facing

Troubleshooting

Communication

Ownership

Organization

Job description

About Us

It's hard to build a reliable system. It's harder to make sure that what you've built is really reliable.

Synthesized is redefining software testing. Our platform automates test data, test cases, and test environments - empowering enterprise teams to ship faster, reduce compliance risks, and modernise QA at scale.

Our products are used by some of the world's leading organizations, such as Deutsche Bank, UBS, the European Commission, and others.

We're an ambitious VC-backed startup, having just gone through Series A with leading global investors including redalpine, IQ Capital, Seedcamp, and Deutsche Bank. We have ambitious growth plans, and we are keen for you to join us on the journey.

The Role

We are hiring a FDE to help customers successfully deploy, validate, and scale their use of the Synthesized platform.

This role sits at the intersection of Product, Engineering, Solutions, and Customer Delivery. You'll be responsible for helping customers implement our products, troubleshooting technical challenges, leading Proof of Concepts (PoCs) and Proof of Value (PoVs), and ensuring our releases are validated against real-world customer environments before they reach production.

You'll work closely with Product, Engineering, and Solutions teams to bridge the gap between what we build, what we sell, and what our customers need to succeed.

This is a highly hands- on role with significant ownership and visibility across the business.

What you'll be doing

Customer Delivery & Technical Support

• Act as a trusted technical partner during onboarding, implementation, and adoption
• Troubleshoot customer issues and own technical resolution from investigation through to completion
• Work directly with customers to understand technical requirements and deployment challenges
• Improve customer outcomes by reducing time to value and accelerating successful implementations

Proof of Concepts & Proof of Value

• Lead technical PoCs and PoVs from setup through successful completion
• Configure environments, datasets, and workflows to demonstrate product value
• Partner with Solutions and Sales teams to support deal progression
• Ensure technical success criteria are clearly defined and achieved

QA & Release Validation

• Build and maintain representative customer environments
• Validate releases against real-world customer use cases before deployment
• Identify issues early and provide actionable feedback to Product and Engineering teams
• Improve confidence and quality in the release process

Internal Enablement & Process Improvement

• Capture customer feedback and product insights for Product and Engineering teams
• Help create scalable implementation, support, and validation processes
• Contribute to technical documentation, playbooks, and knowledge sharing
• Support the evolution of our post-sales function as the business grows

About You

• Experience in a customer-facing technical role such as Solutions Engineering, Technical Consulting, Implementation Engineering, Support Engineering, or similar
• Strong troubleshooting and problem-solving skills
• Comfortable working directly with enterprise customers
• Experience supporting software deployments, integrations, or technical implementations
• Able to communicate effectively with both technical and non-technical stakeholders
• Comfortable operating with ambiguity and taking ownership of outcomes
• Highly organised with strong attention to detail

Nice to have

• Experience within Software Engineering, QA, Test Automation, or Test Data Management
• Experience supporting enterprise software products
• Exposure to regulated industries such as Financial Services
• Familiarity with cloud infrastructure and modern software delivery practices

What success looks like

Within your first 6–12 months you will:

• Become the primary owner of technical post-sales execution for smaller customer engagements
• Lead PoCs and PoVs independently
• Reduce Product and Engineering interruptions caused by customer support and deployment issues
• Establish repeatable release validation processes using representative customer environments
• Improve customer implementation success and deployment quality
• Help build the foundations of a scalable post-sales function

What we offer

• Competitive salary & meaningful equity
• 25 days annual leave + celebration days + your birthday off
• Work From Anywhere – up to 1 month per year
• Hybrid working – a mix of home and our London offices
• Learning & development budget
• Private medical, dental & vision cover
• Regular team socials & offsites
• A collaborative, ambitious, and supportive team
• Generous family leave policies

Equal Opportunities

We are committed to an inclusive and diverse workplace at Synthesized. Synthesized is an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.