Forward Deployed Engineer (FDE)

Hatz AI, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health, dental, and-视觉?

Job summary

Hatz AI in New York City is seeking a Forward Deployed Engineer to partner with MSPs and their end-customers, turning AI capabilities into production workflows. You’ll own the full delivery arc from discovery to production rollout, collaborating with MSP engineering, product, security, and GTM teams.

Based in NYC with a hybrid schedule, this role involves frequent travel and hands-on work building scalable, secure AI-enabled systems, and shaping adoption across customers while maintaining high

Qualifications

• 2-5+ years of engineering or technical deployment experience, including customer-facing work
• A track record of scoping and delivering complex projects in fast-moving or ambiguous environments
• Hands-on experience building or deploying systems powered by LLMs or generative models — and an understanding of how model behavior shapes product experience
• You’re self-directed in ambiguity – you can shape an unclear ask into a detailed workflow, flag issues early, and deliver on customer need without hand-holding
• Clear communication with engineers, product teams, and MSP stakeholders alike
• Calm and judgment when the stakes are high

Responsibilities

• Own technical delivery across multiple deployments, from first prototype to stable production
• Build full-stack systems that deliver real customer value and sharpen how we learn
• Represent Hatz in senior client settings – CEOs, CMOs, and C-suite equivalents – with the presence to make every interaction land.
• Embed closely with MSP and end-customer teams to understand their needs and guide adoption of what you build
• Scope work, sequence delivery, and remove blockers early
• Make sound trade-offs between scope, speed, and quality — and adjust plans to protect delivery
• Codify working patterns into tools, playbooks, and building blocks others can reuse
• Share field feedback that helps Product understand where the platform shines and where it can improve
• Keep teams moving through clarity and follow-through

Skills

Customer-facing work

Clear communication

Self-directed in ambiguity

MSP stakeholder collaboration

Problem solving

Tools

Python

Claude Code

Codex

OpenCode

Job description

Hatz AI is building the infrastructure that lets businesses adopt AI with confidence. Based in the Flatiron District of New York City, we work at the forefront of an AI transformation that is reshaping how work gets done. Across the country, employees are quietly turning to AI tools to boost productivity — but businesses need a trusted, secure way to embrace that same technology. That's the gap we're closing.

As a Forward Deployed Engineer (FDE), you'll partner with MSPs and their end-customers to turn AI capabilities into production systems. This role sits at the intersection of customer delivery and core platform development — equal parts engineering, deployment, and product influence.

About the Role

FDEs lead complex, end-to-end deployments of AI agents and workflows in production, working alongside our most strategic MSP partners and their customers. You'll own the full arc — discovery, technical scoping, system design, build, and production rollout — partnering directly with MSP engineering and domain teams.

Success here looks like production adoption, measurable workflow impact, and eval-driven feedback that shapes our product and model roadmaps. You'll work hand in hand with our Product, Partnerships, GRC, Security, and GTM teams.

This role is based in New York City. When not traveling (~50%), the team works from our NYC office on a hybrid schedule.

What You'll Do

Own technical delivery across multiple deployments, from first prototype to stable production

Build full-stack systems that deliver real customer value and sharpen how we learn

Represent Hatz in senior client settings – CEOs, CMOs, and C-suite equivalents – with the presence to make every interaction land.

Embed closely with MSP and end-customer teams to understand their needs and guide adoption of what you build

Scope work, sequence delivery, and remove blockers early

Make sound trade-offs between scope, speed, and quality — and adjust plans to protect delivery

Codify working patterns into tools, playbooks, and building blocks others can reuse

Share field feedback that helps Product understand where the platform shines and where it can improve

Keep teams moving through clarity and follow-through

What We're Looking For

2-5+ years of engineering or technical deployment experience, including customer-facing work

A track record of scoping and delivering complex projects in fast-moving or ambiguous environments

Hands-on experience building or deploying systems powered by LLMs or generative models — and an understanding of how model behavior shapes product experience

You’re self-directed in ambiguity – you can shape an unclear ask into a detailed workflow, flag issues early, and deliver on customer need without hand-holding

Clear communication with engineers, product teams, and MSP stakeholders alike

Calm and judgment when the stakes are high

Nice-to-Haves

Experience writing or maintaining customer-facing documentation

Have proficiency in Python or familiarity with AI tools and complex software

Experience using coding tools like Claude Code, Codex, OpenCode, etc.

Ability to contribute directly in the codebase when progress or clarity depends on it

Prior exposure to security and compliance workflows (SOC reports, DPAs, security questionnaires)

Familiarity with incident management and on-call rotation practices

Competitive salary and equity

Comprehensive health, dental, and vision insurance; life and disability coverage; 401(k) with match

Opportunities for professional development and career growth

A collaborative, inclusive work environment

Equal Opportunity Statement

Hatz AI is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive team and welcome applicants of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe diverse perspectives make for better products and a stronger company — and we're actively working to build a team that reflects that belief.

Ready to shape the future of AI for the businesses that depend on it? We'd love to hear from you.

Join Hatz and put AI to work for your team with faster workflows, smarter decisions, and complete control over your data. No compromises.