Forward Deployed Engineer – AI Revenue Agents

Outreach; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Flexible time off

401k retirement plan

Generous medical, dental, and vision coverage

Parental leave program

Infertility/assisted reproductive services benefit

Employee referral bonuses

Snacks and beverages in the office

Diversity and inclusion programs

Job summary

Outreach is seeking a Forward Deployed Engineer to implement and operationalize AI Revenue Agents within customer sales processes in the United States. This role demands strong experience in customer-facing deployments, understanding of sales workflows, and a technical background in AI applications.

The FDE will lead AI agent pilots and ensure they are well integrated into workflows. The ideal candidate will have a proven track record of translating business needs into actionable plans, facilitating training, and optimizing client outcomes.

Qualifications

• 5+ years in customer-facing implementation or deployment roles.
• Experience with AI/ML systems, LLMs, or prompt engineering is a plus.
• Technical experience with SaaS integrations, APIs, or CRM systems required.
• Strong understanding of sales workflows is necessary.
• Ability to translate complex processes into deployment plans.
• Strong communication skills for cross-functional collaboration.
• Experience working in Agile or iterative models.

Responsibilities

• Deploy and configure Outreach’s AI Revenue Agents.
• Partner with stakeholders to understand business processes.
• Adapt agent capabilities to specific customer use cases.
• Build and document repeatable implementation patterns.
• Provide structured feedback to Product and Engineering.
• Support customer readiness and change management.

Skills

Customer-facing implementation

AI/ML systems

SaaS integrations

Sales workflows

Communication skills

Agile implementation

Technical implementation

Job description

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Role

Outreach is leading the future of intelligent revenue execution through the power of AI Agents. As a Forward Deployed Engineer (FDE), you’ll sit at the intersection of advanced AI technology and real‑world customer outcomes—deploying, customizing, and operationalizing AI Revenue Agents across a wide range of GTM workflows.

You’ll play a hands‑on role in piloting and implementing AI agents like the AI Revenue Agent, Research Agent, Conversation Agent, and Deal Agent, ensuring they are seamlessly embedded into customer sales processes. FDEs are not just technical implementers—they’re functional consultants, workflow strategists, and trusted advisors.

Why This Role Matters

The future of selling is AI‑assisted—and the FDE team is on the front lines of making that future real. You’ll help Outreach customers realize transformative value, redefine seller productivity, and drive the next evolution of the modern revenue organization.

Location

United States – applicants must reside in the US

Your Daily Adventures Will Include

• Lead AI Agent Pilots & Implementations – Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomes.
• Understand & Map GTM Workflows – Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impact.
• Customize & Tune AI Behavior – Adapt agent capabilities to customer‑specific use cases using prompts, data integrations, routing logic, and system configurations.
• Develop Reusable Solutions – Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer base.
• Act as a Product & Field Liaison – Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customers.
• Train & Enable Customer Teams – Support customer readiness and change management with training, documentation, and functional support.

Our Vision of You

• 5+ years in customer‑facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)
• Experience with AI/ML systems, LLMs, or prompt engineering a plus
• Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)
• Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)
• Ability to translate complex business processes into clear, executable deployment plans
• Strong communication skills for working cross‑functionally with Product, Engineering, and GTM teams
• Experience working in Agile or iterative implementation models (pilots, MVPs, rollouts)
• A hybrid of technical implementer and functional GTM strategist
• Comfortable working directly with revenue teams (Sales, SDRs, Ops, Enablement)
• Curious, customer‑obsessed, and excited by real‑world applications of AI

Nice to Have

• Experience with AI copilots, agents, or LLM‑powered tools
• Familiarity with Outreach platform and its ecosystem
• Background in Revenue Operations or GTM consulting
• Experience with scripting languages or tools (e.g., Python, SQL, Postman) for light configuration or debugging

Compensation

$100,000 - $125,000 a year. The base salary range for this role is $100,000 – $125,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits.

Why You’ll Love It Here

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full‑time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women’s Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Equal Opportunity Employer

Outreach is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We’re dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants‑in‑cluding those from historically marginalized groups. We would like to invite you to apply even if you don’t think you meet all of the requirements listed below. We don’t want a few lines in a job description to get between us and the opportunity to meet you.