Forward Deployed Consultant / Engagement Strategist - Agentforce for Supply Chain

Salesforce; Indianapolis (IN); On-site; USD 150,100 - 227,000; Full time

Benefits offered by this job

Time off programs

Medical, dental, and vision insurance

Mental health support

Paid parental leave

401(k) plan

Employee stock purchasing program

Job summary

Salesforce is seeking a Forward Deployed Engineer to drive innovation and implement automated solutions that enhance customer engagement and internal efficiency. This role demands extensive experience in product management and process automation, translating complex customer requirements into actionable solutions. The successful candidate will collaborate cross-functionally to optimize workflows and ensure the delivery of high-quality automated blueprints.

The ideal candidate should possess strong communication skills and a proven ability to drive project delivery in a fast-paced environment, working closely with AI agents and platforms to meet customer needs.

Qualifications

• 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
• Experience building external-facing products in enterprise B2B SaaS environments.
• Strong understanding of business workflow mapping and process modeling.

Responsibilities

• Own the roadmap for process blueprints and automation solutions.
• Partner with teams to map customer requirements for new solutions.
• Translate customer requirements into clear Product Requirement Documents.

Skills

Product Management

Process Automation

Business Analysis

Solutions Consulting

Communication

Collaboration

Education

Related technical degree

Tools

Automation tools

Workflow builders

AI prompting

Low/no-code platforms

Job description

Job Category: Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Forward Deployed Engineer sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.

You will partner closely with customer‑facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer‑obsessed, execution‑focused, and passionate about solving big problems with creative solutions at speed and quality.

Responsibilities

Roadmap & Solution Ownership

• Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
• Own the feature lifecycle for specific components from discovery through launch and iteration
• Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows

Blueprint Design & Execution

• Partner with customer‑facing team leaders to map and analyze customer requirements for new solutions
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated, enterprise‑grade solutions
• Validate, test, and iterate blueprints for accuracy, consistency, and performance

Technical Specification & Delivery

• Translate high‑level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
• Document solution architecture, demonstrations, and implementation guidelines

Customer & Market Research

• Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
• Act as the voice of the customer within the development process

Cross‑Functional Collaboration

• Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
• Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
• Support rollout and enablement of blueprint solutions across teams and customers

Required Qualifications

• 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Experience building external‑facing products in enterprise B2B SaaS environments
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non‑technical audiences
• Proven ability to collaborate with virtual and global cross‑functional teams including engineering, design, and customer success
• Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

• Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
• Experience with prompt design or agent‑based automation solutions
• Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
• Experience with network effects and cold start strategies
• Familiarity with feature prioritization and product feedback processes
• Lean, Six Sigma, or related process improvement certification
• A related technical degree

Success Metrics

• Efficiency improvements and measurable reduction in manual work for customers
• Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)
• Quality and clarity of roadmap feedback influencing platform improvements
• Time‑to‑value and scalability of solution deployments
• Customer satisfaction and depth of engagement with deployed solutions

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.